Assistant Operations Manager

Specific Duties & Responsibilities (Essential Job Functions)

• Assist in managing daily parking operations, including but not limited to staffing, facility maintenance, equipment programming & troubleshooting, and supporting administratively as needed
• Prepare, edit, distribute, and maintain various operational correspondences, communications, forms, and logs
• Manage client accounts by way of enrollments, terminations, billing, invoicing, adjustments, payment processing, disputes, collections, etc.
• Respond to and monitor all stakeholder questions, comments, and concerns in a professional, empathetic, and firm manner
• Support revenue collection processes, including cash handling, reconciliation, and auditing while simultaneously reporting daily/weekly/monthly financials and other operational data
• Promote professional and excellent relations with employees, clients, tenants, guests, and vendors
• Aid in training, coaching, and supervising staff while monitoring performance
• Aid with payroll processing as well as employee scheduling for assigned location
• Report and manage all claims, accidents, and incidents with urgency, care, and concern
• Work efficiently with multiple departments and vendors ensuring real-time communication and follow-through (e.g. I.T., engineering, security, etc.)
• Implement and complete projects, programs, and initiatives as applicable

Qualifications

• Bachelor’s degree or equivalent experience in lieu of formal education
• Minimum 1-2 years of supervisory experience
• Valid U.S. driver’s license

Qualifying Skills

• Strong organizational prowess, multi-tasking
• Exceptional communication and interpersonal skills – customer service, mediating, coaching
• Proficiency in Microsoft Office (Outlook, Word, and Excel)
• Technical savviness preferred
• Willingness to learn, grow, and share
• Demonstrate timeliness and integrity
• Familiarity with parking system operations, management, and software a plus

Physical Requirements

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Stand, walk, and/or sit for extended periods
• Reliably commute to Atlanta, GA (30361)
• Communicating verbally in person and on the telephone
• Ability to climb stairs
• Ability to use a computer
• Ability to lift, push, pull not more than 25 pounds