Assistant Operations Manager

Position Overview

The Assistant Operations Manager supports the overall management of the Housekeeping and Food & Beverage departments by assisting in the coordination of daily operations, ensuring exceptional guest service, maintaining quality standards, and promoting operational efficiency. This position works closely with department leaders and team members to uphold brand standards, enhance guest satisfaction, and achieve departmental goals.

Key Responsibilities

• Aid in Housekeeping operations to help ensure guest rooms, public areas, and back of house spaces meet cleanliness and quality standards.
• Support Brick & Beam with restaurant operations, guest service, staffing needs, and service flow.
• Aid in Banquet operations, including event setup, execution, service support, and breakdown.
• Partner with the Front Desk team as needed with arrivals, departures, guest requests, guest recovery, and lobby presence.
• Monitor daily operational needs and staffing support, and assist with timely follow-up.
• Coach and support associates to deliver warm, efficient, and consistent service.
• Maintain hotel standards, safety procedures, brand expectations, and operational policies.
• Communicate effectively with leaders, associates, and guests to ensure a seamless operation.
• Support special projects, training efforts, and other operational needs as assigned.

Safety & Compliance

• Ensure compliance with all federal, state, and local regulations.
• Maintain emergency response procedures and safety protocols.
• Conduct regular safety audits and training sessions.
• Ensure proper documentation of incidents, accidents, and corrective actions.

Qualifications

• Educational requirements: Associates or Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Equivalent hospitality experience may be considered in lieu of formal education.
• Experience: Previous hotel or hospitality experience, preferably in Housekeeping, Front Office, Food & Beverage, or Banquets. Prior supervisory experience preferred.
• Skills: Strong communication, organization, and problem-solving skills. Hands-on leadership style and willingness to support multiple areas of the hotel. Strong attention to detail and a passion for guest service. Ability to remain calm and professional in a fast-paced environment. Experience with Hyatt, OPERA, HotSOS, Micros or hotel service systems is a plus.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift, push, pull, and carry up to 25 pounds.
• Ability to navigate all areas of the hotel, including guest rooms, kitchens, storage areas, and event spaces.

About Hyatt Centric

Hyatt Centric Fisherman's Wharf is located near Pier 39 and offers 316 spacious, nautically themed rooms and suites. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community, and Do Well and Do Good. Hyatt Centric offers competitive salaries and robust benefit plans. Management Benefits include tiered medical plans, long-term disability, tiered PPO dental plans, voluntary supplemental medical plans, vision, paid holidays, employee assistance program, PTO and sick pay, flexible spending account (FSA), 401K matching program, life & AD&D insurance, on-site parking, pre-tax commuter benefits, and more.

Important Notice

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.