Assistant Operations Manager

About the role

DuraServ is looking for an Assistant Operations Manager who leads service coordinators, manages daily execution, and is ready to grow into full branch operational ownership. You will work directly alongside the Operations Manager to keep the branch engine running — supervising Service Coordinators, managing daily schedules and manpower, overseeing warehouse and inventory protocols, and reinforcing the operational standards that define how this branch performs. This role is intentionally structured as a leadership track with a clear path to running the department yourself.

What You'll Do

• Execute the Operation
  • Assist in planning, implementing, and executing daily schedules and project plans to ensure all customer commitments are met on time, within budget, and to the quality standard DuraServ's customers expect
  • Review workload daily and manage manpower effectively — adjusting promptly to changing priorities without losing momentum on existing commitments
  • Oversee warehouse operations including equipment staging, stock parts ordering, purchase orders, and inventory management protocols
• Lead the Team
  • Provide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and driving continuous improvement through consistent coaching and feedback
  • Assist with oversight and management of subcontractors — conducting job site reviews, evaluating workmanship, and ensuring punch list completion to DuraServ's standard
  • Reinforce and enforce company policies and procedures across all departmental operations
• Build for Growth
  • Support the Operations Manager in leading service department growth — including managing administrative functions and supporting the Technician Training Program
  • Develop operational and leadership skills through direct exposure to every aspect of branch service operations — this role is designed as a development track, not a holding position

Who You Are

• Operationally minded — you think in schedules, priorities, and outcomes; you understand that a plan only matters if it gets executed
• A natural supervisor — you've led or coordinated people before and you understand that accountability, consistency, and coaching are what build a reliable team
• Adaptable under pressure — when priorities shift mid-day (and they will), you adjust without losing control of the commitments already in motion
• Detail-oriented in the right places — warehouse inventory, equipment staging, purchase orders, and workmanship evaluations all reflect your attention to what matters
• Physically capable — this role includes warehouse and field environments; frequent standing, bending, ladder use, and lifting up to 30 pounds are part of the job
• Professionally ambitious — you see the AOM role as the path to OM, and you approach every day with the standard you want to be held to when you get there

Required

• High School diploma or equivalent required
• 1+ years of experience in manufacturing, distribution, field service, or a related operational environment
• Demonstrated ability to supervise or coordinate people — you've assigned work, evaluated performance, or coached a team in a professional setting
• Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting
• Valid driver's license — field and warehouse presence are part of this role

Preferred

• Associate or bachelor's degree
• Prior experience in the commercial dock and door, mechanical services, or industrial field service industry
• Experience with warehouse management, inventory protocols, or subcontractor oversight
• Background in technician scheduling, dispatch, or work order coordination

What's In It For You

• Competitive compensation
• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• Direct development path toward the Operations Manager role
• Daily exposure to every aspect of branch service operations — scheduling, manpower, warehouse, subcontractors, training, and customer commitments
• A supervisory role from day one — you'll lead Service Coordinators and build the leadership instincts that define an OM