Assistant Operations Manager

DuraServ is looking for an Assistant Operations Manager who leads service coordinators, manages daily execution, and is ready to grow into full branch operational ownership. This role is a structured path to running the department yourself, designed for those who are operationally sharp, accountable by nature, and ready to take on supervisory responsibility with a clear path to more.

About the role

DuraServ's branch service departments keep commercial dock and door systems running for warehouses, distribution centers, and industrial facilities across the country. As Assistant Operations Manager, you work directly alongside the Operations Manager to supervise Service Coordinators, manage daily schedules and manpower, oversee warehouse and inventory protocols, and reinforce operational standards that define branch performance. This role is a development track to running the department yourself.

Responsibilities

• Assist in planning, implementing, and executing daily schedules and project plans to ensure all customer commitments are met on time, within budget, and to DuraServ's quality standards.
• Review workload daily and manage manpower effectively, adjusting promptly to changing priorities without losing momentum on existing commitments.
• Oversee warehouse operations including equipment staging, stock parts ordering, purchase orders, and inventory management protocols alongside the Assistant Operations Manager – Field.
• Provide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and driving continuous improvement through consistent coaching and feedback.
• Assist with oversight and management of subcontractors — conducting job site reviews, evaluating workmanship, and ensuring punch list completion to DuraServ's standard.
• Reinforce and enforce company policies and procedures across all departmental operations.
• Support the Operations Manager in leading service department growth, including managing administrative functions and supporting the Technician Training Program.
• Develop operational and leadership skills through direct exposure to every aspect of branch service operations.

Requirements

• High School diploma or equivalent required.
• 1+ years of experience in manufacturing, distribution, field service, or a related operational environment.
• Demonstrated ability to supervise or coordinate people — you've assigned work, evaluated performance, or coached a team in a professional setting.
• Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting.
• Valid driver's license — field and warehouse presence are part of this role.
• Physically capable of working in warehouse and field environments; frequent standing, bending, ladder use, and lifting up to 30 pounds are part of the job.

Qualifications

You are operationally minded, thinking in schedules, priorities, and outcomes. You understand that a plan only matters if it gets executed. You are a natural supervisor with experience leading or coordinating people, valuing accountability, consistency, and coaching. You adapt under pressure, adjusting to shifting priorities without losing control of existing commitments. You are detail-oriented in areas like warehouse inventory, equipment staging, purchase orders, and workmanship evaluations. You are professionally ambitious, seeing this role as a path to Operations Manager and approaching every day with the standard you want to be held to.

Preferred Qualifications

• Associate or bachelor's degree.
• Prior experience in the commercial dock and door, mechanical services, or industrial field service industry.
• Experience with warehouse management, inventory protocols, or subcontractor oversight.
• Background in technician scheduling, dispatch, or work order coordination.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company-provided life insurance, short-term and long-term disability.
• Paid time off and company holidays.

Pay

The anticipated compensation range for this role is $50,000.00 to $62,000.00 salary, based on factors including geographic market, skills, experience, qualifications, and internal equity.

This is an on-site role; remote or hybrid work is not available.