Assistant Nurse Manager, Emergency - On-Call

About the role

The Assistant Nurse Manager, Emergency - On-Call, plays a crucial role in supporting the emergency department's operations. This position requires a strong commitment to patient care, evidenced-based practice, and innovation.

Responsibilities

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships.
• Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement.
• Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations.
• Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes.
• Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration.
• Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed.
• Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate.
• Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources.
• Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Supervises hospital administrative functions to support patient care by: facilitating team meetings and/or management decisions and identifying action items, taking into consideration compliance timelines and financial commitments; facilitating and maintaining utilization and productivity to achieve performance targets; maintaining and ensuring collection of data, interpreting data, and taking action; supervising cross-functional activities including workplace and patient safety, labor relations, and quality/risk management issues; maintaining survey readiness activities including mock rounds and mitigating issues to maintain compliance and regulatory standards, and delivering requested audit documentation, information, and reports; and ensuring budget targets are met by assuming accountability for appropriate staffing, patient placement, and/or other relevant decisions as required.
• Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: supporting large and/or complex work streams with significant program impact; supervising data collection to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving direct patient care management; coordinating resources in hospital areas to ensure appropriate assignment and utilization; supervising multidisciplinary hospital team(s) and holding team(s) accountable for performance as needed; helping implement emergency preparedness programs; ensuring others are up-to-date with the teams emergency preparedness plan, ensuring recovery plans are implemented, ensuring staff are trained and understand expectations for during and after an emergency; coaching the team and monitoring implementation and delivery on objectives; and supervising and coaching the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment in alignment with cost, quality, and clinical and utilization standards.
• Supervises improvements to operations and technology processes by: executing the work of cross-functional teams on strategic projects designed to achieve goals related to issue remediation and improved quality, service, affordability, and/or operating efficiency, and escalates as needed; responding to escalations to improve the performance of operations system processes and address quality and safety issues; monitoring strategic plans with the goal of achieving integrated services across the continuum of care; and monitoring performance metrics to track the success of strategic improvement projects.
• Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment by: monitoring the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff; ensuring compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies; and contributing to the design and implementation of systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.

Requirements

• Minimum two (2) years of experience in patient care delivery.
• Absorbed degree in a Business, Nursing, Health Care, or directly related field AND minimum two (2) years of experience in business operations, clinical health care, or a directly related field OR minimum three (3) years of experience in business operations, clinical health care, or a directly related field.
• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Registered Nurse License (California) required at hire
• Basic Life Support required at hire
• Pediatric Advanced Life Support (PALS) certification from the American Heart Association.
• Certification from the American Nurses Credentialing Center (ANCC) in related practice area.

Qualifications

• Adaptable
• Collaborative
• Compassionate
• Leadership
• Problem-Solver
• Results-Oriented

Skills

• Communication
• Constructive Feedback
• Critical Thinking
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Topic-Specific Communication
• Emergency Preparedness
• Evidence-Based Medicine Principles
• Nursing Principles
• Patient Safety
• Confidentiality
• Maintain Files and Records

Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive. Benefits may include:

• Health insurance
• Retirement savings plans
• Flexible spending accounts
• Employee assistance programs
• Telemedicine services
• Wellness programs
• Professional development opportunities

Pay

Compensation is commensurate with experience and qualifications.

Schedule

This position is on-call and operates on a 24/7 schedule.