Assistant Nurse Manager - Cardiac Cath Lab

About the role

The Assistant Nurse Manager for the Cardiac Cath Lab is a Registered Professional Nurse with broad knowledge and skills who assumes the role of a clinical leader in the daily functioning of the unit and oversight of quality patient care delivery, in conjunction with, or in the absence of, the Nurse Manager.

Responsibilities

• Patient Care Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of the patient experience.
• Demonstrates proficiency in all aspects of Purposeful Hourly Rounding (PHR) and role models expected behaviors.
• Ensures the integration of PHR into clinical activities to enhance Relationship Centered Care.
• Aids in the validation of staff members round hourly on all patients by direct observation and patient feedback.
• Affirms staff competency in PHR and provides consistent meaningful feedback with more focused feedback as needed.
• Conducts rounding of all patients on a daily basis when Nurse Manager is away and as assigned.
• Communicates quantitative and qualitative information regarding the patient experience and staff engagement to the staff and the Interdisciplinary Patient Care Team that leads to the development and implementation of an action plan.
• Collaborates with the physician dyad and escalates concerns as appropriate.
• Follows up on all patient concerns in a timely manner and provides service recovery as needed.
• Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.
• Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions but not limited to: Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding (PHR), Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
• Huddles with staff at the start of assigned shift for assigned unit(s) identifying high-risk patients who require special attention.
• Communicates to nursing leadership concerns or issues identified during huddle and throughout shift.
• Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Associate Director of Nursing/designee or Patient Relations as needed.
• Interprets and communicates patient experience scores and benchmarks and keeps staff informed of progress and areas of opportunity.
• Considers the patients values, preferences, expressed needs and knowledge in all aspects of care.
• Empowers staff to use evidence-based practices to increase understanding of patients perceptions of care.

Qualifications

• Education Requirements: Bachelor of Science with a major in nursing required; Masters in nursing or health related field preferred.
• Experience Requirements: 3 years minimum clinical nursing experience with some Charge Nurse/supervisory experience preferred.
• Licensing and Certification Requirements (if applicable): Licensed as a registered nurse with current registration in New York State.