Assistant Milieu Supervisor - Letty Owings Center (LOC)

About the role

The Assistant Milieu Supervisor acts as a backup to the Milieu Supervisor by planning and facilitating client enhancement activities and supports for the day to day lives of the clients. Additionally, this position helps to lead the TA team in cohesive and trauma-informed delivery of milieu support to LOC residents and their children.

Responsibilities

• Provide basic supervisory support and coaching on tasks to Treatment Assistants (TA) and Childcare.
• Conduct real time problem solving to address client needs and behavioral concerns.
• Provide direct supervisory support to weekend and evening staff.
• Provide support to the milieu staff by filling in as needed during staffing shortages.
• Act as Liaison between TAs and clinicians and attend clinical meetings if the Milieu Supervisor is not available.
• Model healthy conflict resolution and provide support and feedback to TA staff and childcare staff in utilizing conflict resolution skills with coworkers and residents.
• Provide observations and feedback on staff performance and training needs to Milieu Supervisor.
• Provide observations and contribute to Leadership planning for expansion and improvement of client activities and experiences.
• Work closely with case managers and TAs in coordinating transportation for clients, and providing such transportation when needed.
• Aid in providing support to and coordinating material needs of the Nursery.
• Coordinate all aspects of the program’s incentives program, at the direction of the Milieu Supervisor.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access.

Requirements

• High school education or GED required.
• Minimum of one year of experience working in behavioral health; preferably in a residential treatment program with women and children.
• Current driver’s license, passing a DMV background check and being designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy.
• Approval by the State of Oregon Employment Department Child Care Division or eligibility for approval.
• Working knowledge of Trauma-Informed Care.
• Working knowledge of effects of substance use on individuals and family systems, including parenting issues.
• Working knowledge of best practices in parenting.
• Pass a pre-employment drug screen, TB test, and background check.
• Adult and Child/Infant CPR Certification AND Adult and Pediatric First Aid Certification prior to start date.
• Prior to employment, must be approved by the State of Oregon Employment Department Child Care Division.
• Must complete consent for criminal records identification check pursuant to ORS 181.537.
• Physical ability to bend, stoop, kneel, squat, reach, twist and pull and lift heavy objects up to 50 lbs., 3 feet off ground several times per shift.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with coworkers, clients and children with diverse ethnic and cultural background, religious views, political affiliations, sexual orientation and treat each individual with respect and dignity.

Qualifications

• High school education or GED required.
• One year of experience working in behavioral health; preferably in a residential treatment program with women and children.
• Current driver’s license, passing a DMV background check and being designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy.
• Approval by the State of Oregon Employment Department Child Care Division or eligibility for approval.
• Working knowledge of Trauma-Informed Care.
• Working knowledge of effects of substance use on individuals and family systems, including parenting issues.
• Working knowledge of best practices in parenting.
• Pass a pre-employment drug screen, TB test, and background check.
• Adult and Child/Infant CPR Certification AND Adult and Pediatric First Aid Certification prior to start date.
• Prior to employment, must be approved by the State of Oregon Employment Department Child Care Division.
• Must complete consent for criminal records identification check pursuant to ORS 181.537.
• Physical ability to bend, stoop, kneel, squat, reach, twist and pull and lift heavy objects up to 50 lbs., 3 feet off ground several times per shift.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with coworkers, clients and children with diverse ethnic and cultural background, religious views, political affiliations, sexual orientation and treat each individual with respect and dignity.

Skills

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Ability to be a team leader as well as a team member and to establish priorities.
• Knowledge of HIPAA, and 42 CFR Pt 2 Federal Confidentiality laws.
• Ability to supervise, teach, job coach others in strength-based manner.
• Ability to clearly communicate expectations and consequences to staff and clients.
• Ability to maintain documentation.
• Knowledge and effective modeling of de-escalation techniques when encountering volatile situations.
• Ability to effectively interact with partner agencies, clients, their families, and community members.
• Demonstrate working understanding of professional and personal boundaries in the workplace and model it to staff and clients.
• Ability to work effectively with peers, individual clients and groups.
• Ability to display non-judgmental strength-based approach with staff and clients.
• Demonstrate knowledge of community and social service agencies.
• Ability to work on weekends, with some evening hours.
• Ability to cover all shifts in case of emergency.

Benefits

Benefits offered by Central City Concern include:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.