Assistant Manger in Pet Care/Dog Daycare - Charlotte location

About the role

We are seeking an experienced, highly motivated, and customer-oriented Assistant Manager to join our team at CHARLOTTE Social Pet Hotel and Daycare, a premier pet care facility offering daycare, lodging, grooming, and training services. As the Assistant Manager, you will play a key role in overseeing the day-to-day operations of the facility, ensuring high standards of pet care, staff performance, customer service, and operational efficiency. You will assist the Facility Manager in creating a positive, productive environment for both the team and the pets we care for.

Responsibilities

• Manage team members in daily tasks ensuring proper delegation of work while meeting daily goals.
• Train, coach, and provide feedback to Associates while addressing and resolving employee concerns or conflicts.
• Ensure that staffing levels are maintained according to business needs.
• Make decisions in the absence of the manager and in line with company policies.
• Maintain high standards of customer service while handling escalated customer issues or complaints.
• Ensure the team follows company protocols to provide customers with prompt, courteous, and efficient service.
• Oversee daily operations and ensure smooth functioning.
• Ensure the workplace is clean, organized, and compliant with health and safety standards.
• Assist in managing schedules and shifts for optimal coverage.
• Assist in meeting or exceeding sales targets and KPIs.
• Help manage budgets, track expenses, and ensure cost efficiency.
• Perform cash handling, deposits, and reconciliation procedures while maintaining accurate records of all transactions.
• Provide training for new hires and ongoing development for existing team members.
• Monitor performance and identify areas for improvement.
• Ensure compliance with company policies, procedures, and regulations.
• Complete daily, weekly, and monthly reports on sales, inventory, and staff performance.
• Monitor and enforce safety policies and ensure a safe work environment.
• Lead by example and motivate the team to achieve goals.
• Foster a positive, inclusive, and productive work culture.
• Meet one-on-one with associates on a regular schedule to promote open communication.
• Recognize and reward outstanding team performance.
• Support the manager in handling paperwork, reports, and other administrative tasks such as scheduling, payroll, and employee records.
• Ensure compliance with all company documentation and filing systems.

Requirements

• Minimum of 2+ years in a supervisory or leadership role in the pet care industry.
• Previous experience working in a pet care facility, such as daycare, grooming, or lodging, is highly desirable.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Strong problem-solving skills and ability to make decisions independently.
• Basic financial management skills, including cash handling and budget oversight.
• Knowledge of pet care standards, including animal behavior, grooming, and safety protocols.
• Passion for animals and their well-being.
• Strong organizational and time-management skills.
• Friendly, approachable, and professional demeanor.
• Ability to work weekends, evenings, and holidays as needed.
• Ability to lift and carry up to 50 lbs.
• Ability to stand, bend, and move for extended periods.
• Ability to handle pets of various sizes and temperaments, including lifting, walking, and ensuring their safety.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule

• 8-hour shift
• Day shift
• Evening shift
• Morning shift
• Holidays
• Monday to Friday
• Rotating weekends