Assistant Manager Uniform Control

About the role

The Assistant Manager is responsible for assisting with the day-to-day operations of the department to ensure Wynn Las Vegas standards are maintained by the staff. This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction.

Responsibilities

• Maintain the Wynn standards of service to guests and coworkers at all times.
• Maintains a safe and pristine work environment at all times.
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to Wynn policies and procedures, embrace company culture and take pride in the resort and amenities.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Attends required training classes and incorporates knowledge gained into daily work practices.
• Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact, communicates professionally.
• Manages all levels of staff including Attendants and Seamers.
• Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
• Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience.
• Coordinates with all levels of management to maintain the highest level of guest service standards.
• Responsible for all hiring practices within the department.
• Must have the ability to interview and select excellent staff to create an exceptional service culture.
• Ensures staff is equipped with all tools to serve the guests’ needs.
• Responsible for addressing guest issues.
• Responsible for training, conducting employee performance evaluations, and overall development of all staff.
• Responsible for all inventory, equipment, administrative supplies and any necessary items within the Uniform department.
• Maintain a complete knowledge of industry through continuing education and training.
• Responsible for the upkeep, maintenance, and cleanliness of all areas of the Uniform department.
• Overall responsibility for employee payroll, vacation and other benefits tracking.

Requirements

• Requires a minimum of 3 years’ leadership experience.
• Proven experience in managing multiple priorities simultaneously and meeting deadlines.
• Excellent communication skills, both verbal and written.
• Candidate should possess feedback skills at all levels; push back, challenge status quo in and out of the office and strong motivational feedback.
• Problem negotiation, problem solving & decision making skills.
• Outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.
• Weekend availability. Schedule for this position is not set.
• Must be able to work efficiently within a team environment.
• Must be able to work effectively in stressful, high-pressure situations.
• Positive, “whatever it takes” attitude.
• Well groomed and professional.
• Open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
• Strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
• Maintains the highest levels of confidentiality regarding guests and staff.
• Proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.
• Ability to satisfactorily communicate English with guests, management, and other associates to their understanding.

Qualifications

• Combination of education equivalent to graduation from high school (high school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.