Assistant Manager Sally Beauty 00486

About the role

This position plays an essential role in executing the company’s selling model, ensuring an engaging and personalized customer experience that drives sales and loyalty. The role will require supporting the Store/Training Store Manager and instilling Customer and Operational Excellence within a store.

Responsibilities

• Support the Store Manager in all areas of daily business operations, implementing company strategies to drive sales, meet goals, and monitor performance
• Assistant Store Manager supports the Store/Training Store Manager to motivate associates, provide feedback, and foster a positive work environment
• Can identify strengths as well as opportunities for each associate and can effectively address by coaching and training in alignment with Store/Training Store Manager
• Represents and fully supports our Cultural Values and SBH Essentials
• Champion for change and supports new initiatives in partnership with the Store/Training Store Manager
• Fosters an environment of diversity, inclusion, and belonging
• Ensures all brand standards are met, such as merchandising, POGs, marketing, back rooms, dress code, etc.
• Ensures the store environment is always safe for associates and customers by adhering to safety protocols, policies, and procedures
• Drives focus on both the in-store selling model and omni-channel with follow up to coach team, as needed, to achieve company goals
• Supervises and supports the Store Manager’s direction and planning of associates’ daily goals and activities to deliver an exceptional customer experience that maximizes sales/KPIs, NPS, and drives customer loyalty
• Protects company assets by ensuring all inventory control and cash procedures are followed in-store regarding shrink, damages, banking, etc.

Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years of retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Demonstrate ability to communicate with team and management effectively
• Proficient with company technologies used and can lead others with ease
• Practice of consistently meeting company expectations for brand standards
• Integrity for demonstrating our culture and values to a high standard
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required