Assistant Manager - REEDS Jewelers, Patrick Henry Mall

About the role

We are seeking a results-driven, client-centric Assistant Store Manager to join our team at REEDS Jewelers. This role is crucial in driving sales, developing team talent, and ensuring operational excellence.

Responsibilities

• Sales Leadership: Partner with the Store Manager to exceed sales goals and KPIs. Lead by example and drive growth through key product strategies and promotional execution.
• Client Experience: Deliver and coach exceptional customer service at every touchpoint. Ensure an elevated and personalized shopping experience.
• Team Development: Support hiring and retention of top-tier talent. Mentor team members and provide actionable coaching and recognition.
• Operational Excellence: Keep daily operations running smoothly and efficiently. Uphold company policies and ensure compliance.

Requirements

• Experience in retail, preferably within luxury, specialty, or jewelry retail.
• Strong leadership presence with the ability to inspire, guide, and develop a team.
• Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
• Previous coursework or certification from the Gemological Institute of America (GIA) is preferred.
• Passion for jewelry, watches, and providing a luxury client experience.
• High School Diploma/Equivalent.
• Must be legally eligible to work in the U.S.
• Ability to stand for extended periods as required and lift up to 30 lbs.

Qualifications

• High School Diploma/Equivalent.
• Must be legally eligible to work in the U.S.
• Must be able to stand for extended periods as required and lift up to 30 lbs.

Skills

• Leadership Presence
• Customer Service
• Team Management
• POS Systems
• Microsoft Office
• Digital Commerce Platforms
• Product Knowledge

Benefits

• Hourly base pay rate and monthly commission.
• Comprehensive compensation program including health/dental/life/LTD insurance, 401k, merchandise discounts, career growth, and a drug-free workplace.
• Equal Opportunity Employer.
• Smoke and drug-free environment.