Assistant Manager, Player Development

About the role

Lead and grow our VIP team in a highly competitive market. As an Assistant Manager of Player Development, you will manage a team of VIP Hosts, drive revenue and metrics through strategic sales, and elevate the service we provide to new and existing customers. You’ll work closely with other internal teams to execute our vision at the highest level and deliver the best player experience.

Responsibilities

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
• Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives.
• Develop and implement sales training programs across the VIP team.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
• Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

Requirements

• Bachelor’s degree in a related field or relevant experience with at least 4 years of experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
• At least 1 year of experience managing a sales team through effective communication, coaching, and performance management.
• Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

Pay

The US base salary range for this full-time position is $88,400.00 - $110,500.00 USD, plus bonus, equity, and benefits as applicable.