Assistant Manager Patient Care Services - Emergency Department

Essential Functions and Responsibilities

• Affirms the establishment of standards of performance, quality improvement, and care delivery models for their areas of responsibility.
• Maintains oversight of processes to ensure they are effective and achieving desired outcomes.
• Collaborates with coordinator/contact nurses/staff to resolve departmental issues, both internally and externally.
• Delegates tasks as necessary to coordinator/contact nurses/staff.
• Supports the manager in personnel management, including scheduling and staffing.
• Ensures productivity benchmarks are met and develops plans to meet these benchmarks.
• Facilitates the development, interpretation, administration, and communication of department policies, procedures, protocols, and regulations.
• Analyzes, plans, forecasts, and reports on departmental activities.
• Assists in developing and justifying the department's budget, promoting cost-effectiveness.
• Maintains and enhances communication channels with staff.
• Encourages high performance from staff and ensures patient satisfaction.
• Participates on service line committees and mentors staff representatives.
• Supports staff involvement in meetings and promotes professional development.
• Collaborates with physicians and other healthcare team members to ensure comprehensive patient care.
• Reviews and updates evaluations, ensuring they are current and relevant.
• Maintains compliance with accreditation standards and reviews patient satisfaction feedback.
• Develops and implements quality improvement and education plans for units.
• Maintains unit cleanliness and orderliness.
• Identifies and reports capital needs to the manager for consideration.
• Stays updated on advancements and changes in patient treatments and technologies.
• Facilitates and promotes staff professional growth.
• Identifies basic competencies for the patient population of their unit and ensures the standard of care is met.
• Works collaboratively with the management team and advocates for system goals, programs, and image.
• Collaborates with other education and service agencies to meet community health care needs.

Requirements

• Graduate of an accredited school of nursing.
• Three years of professional nursing experience providing broad clinical exposure.
• Current State of Michigan Registered Nurse license.
• BLS certification as Healthcare Provider or equivalent through the Military Training Network (MTN).

Preferred

• Bachelor Degree in Nursing.
• ACLS certification.
• Supervisory experience.