Assistant Nurse Manager - Emergency Department

About the role

The Assistant Nurse Manager position oversees patient care services in the Emergency Department at Santa Clara Valley Health Care - Regional Medical Center.

Responsibilities

• Assesses the numbers and levels of personnel needed to provide nursing care for a specific patient population;
• Assesses and identifies the learning needs of both staff and patients and monitors the effectiveness of educational programs developed to meet those needs;
• Assesses the quality of nursing care delivered in relation to standards;
• Assesses the need for support services and materials to facilitate quality nursing care;
• Collaborates with managers to plan for the development of personnel;
• Collaborates with other nursing staff in planning nursing programs and approaches to patient care;
• Participates in the development of goals and objectives to facilitate functioning of assigned team(s);
• Participates in the formulation of policies and procedures utilizing staff input;
• Serves as a resource person for clarification of administrative policies and procedures;
• Promotes effective communication;
• Periodically provides direct patient care;
• Maintains a safe environment for patients, personnel, and visitors;
• Participates in the interviewing and hiring process;
• Participates in the management of day to day clinical operations, including practice standards, staffing, quality improvement, payroll, and budgets;
• Identifies conflicts between patients and visitors and intervenes appropriately;
• Collaborates with healthcare team members to establish standards of nursing care;
• Participates in orientation and ongoing educational programs;
• Implements new programs and approaches to patient care;
• Utilizes appropriate management techniques to direct and support staff;
• Participates in the evaluation of the quality of nursing services delivered by the department;
• Reviews policies and procedures and makes recommendations;
• In collaboration with management, completes staff evaluations and performance appraisals, executes appropriate corrective actions to address performance deficiencies, and performs other various personnel actions, as needed;
• Evaluates own personal performance, leadership abilities, and attainment of established goals;
• May be assigned as a Disaster Service Worker (DSW), as required*

Requirements

• Valid California Registered Nurse license;
• At least three years acute care experience in the Emergency or Intensive Care (ICU) specialty;
• Training and experience to demonstrate the ability to perform the above tasks;
• Knowledge of California Nurse Practice Act;
• Knowledge of American Nursing Association Code of Ethics;
• Knowledge of Nursing Professional Practice Model;
• Knowledge of Federal and State healthcare laws and regulations appropriate to the operation of California hospitals;
• Knowledge of current nursing and related medical theory necessary to administer nursing care within assigned clinical setting;
• Knowledge of principles, practices, and methods of acute and primary care clinical nursing, especially relative to the patient population served, including continuity of patient care;
• Knowledge of diagnosis and treatment of common medical problems as related to a clinical specialty area;
• Knowledge of clinical systems, supplies, and equipment;
• Knowledge of safety and Infection Control practices;
• Knowledge of sciences basic to nursing (anatomy, physiology, pharmacology, microbiology);
• Knowledge of quality improvement, clinical care delivery processes, staffing, and budgeting;
• Knowledge of principles and practices of supervision, staff development, organization, administration, and management of nursing staff;
• Knowledge of communication techniques for interacting clearly and effectively with patients, families, and nursing staff;
• Knowledge of English usage, style, grammar, punctuation, and spelling;
• Knowledge of common computer systems and charting applications.

Qualifications

• Sufficient education, training, and experience to demonstrate the ability to perform the above tasks;
• Possession of an active California Registered Nurse License, in good standing;
• Three (3) years of full-time Registered Nurse (RN) experience in the nursing specialty area in an accredited hospital, clinic, or healthcare setting;
• A nursing specialty area is a field of nursing that focuses on either a particular patient population or a health condition;
• Possession of a Bachelor of Science in Nursing (BSN) and possession of a nationally recognized certification in a specialty area are preferred;
• Must possess and maintain the following certification(s) during employment:
• Basic Life Saving Certification (BLS)
• Advance Cardiovascular Life Saving Certification (ACLS)
• Other identified specialty area certification(s) for specialty patient populations at appointment, as required.

Skills

• Manage day to day clinical operations, including practice standards, staffing, payroll, budgets, fiscal management, and quality improvement;
• Supervise daily operations, including staff management, department and employee safety programs, and risk management;
• Develop and implement performance plans to improve staff development;
• Establish relationships with patients/families in difficult or crisis situations;
• Advocate for the patient/family perspective and work toward resolution of conflict;
• Develop and implement complex teaching plans;
• Be recognized by other staff nurses and physicians for their expert knowledge;
• Recognize and report subtle variations in patient responses;
• Sense the needs of other patients and the capabilities of the nurses assigned to them;
• Develop innovative strategies to enhance patient care;
• Model high performance leadership behaviors (e.g., thoughtful listening, effective questioning, and empowerment);
• Act as a change agent and facilitate implementation and evaluation of change;
• Perform skillfully under pressure;
• Read and understand safety communications;
• Communicate effectively, both orally and in writing, with people of diverse backgrounds and cultures;
• Establish and maintain effective working relationships with those contacted in the course of work, at all levels, including colleagues, the public, and representatives of other agencies.

Benefits

Details on benefits will be provided upon hire.

Pay

Details on pay will be provided upon hire.

Schedule

Details on schedule will be provided upon hire.