Assistant Manager – Operations, Madison

About the role

The Assistant Operations Manager oversees and supports various operational functions including inventory control, sales replenishment, shipping and receiving, and general operational housekeeping. They collaborate with the retail management team and assist with additional operational functions or projects as needed.

Responsibilities

• Oversee and conduct proper management of all charge send functions
• Partner with the Stock Controller and SSA daily on the pulling and processing of all charge sends
• Work with floor managers to ensure accurate handling of charge sends and verification of items pulled
• Manage customer transfers through partnership with the shipping and receiving team
• Collaborate with the team for outbound transfers, especially larger-scale ones like rebalancing and destocking
• Audit receipts to ensure accurate items are processed
• Coordinate sales floor replenishment and respond promptly to store requests for sizes and products
• Allocate resources effectively through strong scheduling management
• Develop the existing team by ensuring thorough training on store operations and procedures
• Train new team members in Back of House (BOH) operations
• Maintain organization and cleanliness in Back-of-house areas and equipment
• Support additional operational functions or projects as dictated by business

Requirements

• No budget responsibility
• Yes decision-making responsibility

Qualifications

• 4+ years of retail management experience in a similar role; prior experience in a luxury environment preferred
• Excellent computer skills and proficiency in MS Excel, Word, and PowerPoint
• Excellent communication skills both verbal and written
• Strong POS and phone systems knowledge
• Must work well under pressure and multi-task
• Acute interpersonal skills and a collaborative management style
• Detail-oriented and strong organizational skills
• Customer service oriented
• Ability to handle difficult situations with grace, compassion, and composure
• Ability to lift between 0-25 lbs. without assistance

Skills

• Excellent computer skills and proficiency in MS Excel, Word, and PowerPoint
• Strong POS and phone systems knowledge
• Excellent communication skills both verbal and written
• Acute interpersonal skills and a collaborative management style
• Detail-oriented and strong organizational skills
• Customer service oriented
• Ability to handle difficult situations with grace, compassion, and composure
• Ability to lift between 0-25 lbs. without assistance

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

Pay

The range for this role is $66,560 - $77,653. Actual rates are determined based on the job, location, and individual experience.

Schedule

N/A