Assistant Manager, Operations

About the role

The Assistant Manager, Operations oversees, directs, and manages operational activities while guiding and coaching department staff. The role drives execution of department goals and operational metrics, delivers management reports, and supports staffing functions.

Responsibilities

• Participate in planning, directing, organizing and controlling operational activities, and provide day-to-day leadership and oversight of department staff and operational functions.
• Oversee the execution, tracking, and monitoring of department goals and metrics, and prepares management summary reports, as needed.
• In partnership with the Manager, Operations, manage and direct staffing responsibilities, including hiring, training, cross-training, counseling, performance evaluation, and discipline of all department personnel.
• Provide operational support for facilitating the development, testing, training, and implementation of assigned projects for the credit union’s service delivery channels.
• Identify workflow and process inefficiencies, recommends improvements, and participate in developing and implementing new or updated policies and procedures.
• Communicate project statuses clearly and consistently to internal and external stakeholders, serving as a central point of contact for vendors and stakeholders.
• Support project reporting by preparing regular status updates, maintaining online tracking systems, and distributing information, as appropriate.
• Partner in coordinating testing of system changes, upgrades, and enhancements to the credit union’s core system, digital banking, and other service channels.
• Serve as an operational lead between Operations, IT, vendors, and business stakeholders regarding operational initiatives, workflow issues, system enhancements, and project execution.
• Support the development of operational procedures and policies, ensuring effectiveness, consistency, and quality improvements.
• Oversee audit activities and department functions to ensure timely, accurate, and compliant processing across all operational areas.
• Mentor and coach team fostering a culture of high performance, continuous improvement and professional growth in accordance with the credit union's performance management philosophy.
• Set clear goals and objectives for team members, providing regular feedback and performance evaluations.
• Support and participate in enterprise-wide initiatives, including product development and enhancement, cost optimization, and process improvement efforts designed to increase efficiency, streamline operations, and ensure organizational relevance.
• Create and implement the annual operations plan and budget in partnership with the Manager, Operations.
• Take ownership of responsibilities, sets clear objectives, delivers results, and follows through on commitments.
• Model integrity and professionalism, reinforcing trust, discipline, and operational excellence within the team.
• Ensure compliance with a variety of internal policies and procedures.
• Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures.
• Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success.

Requirements

• Education: High school diploma required. Bachelor’s degree in Business, Operations Management, or related field, preferred.
• Experience: Minimum six (6) years within credit union operations management or related field, required. Minimum one (1) year of progressively responsible experience in a managerial position in credit union operations, required.
• Self-motivated, team-oriented, and able to multitask efficiently in a demanding environment with minimal supervision.
• Experience leading diverse work teams, required.
• Excellent oral and written communication skills required.
• Proficient in computer programs (e.g., Microsoft Office Suite).

Qualifications

• Knowledge of Federal and State banking regulations and accounting and audit principles, strongly preferred.
• Knowledge of credit union industry regulations and operations, preferred.
• Knowledge of Symitar software system, preferred.

Skills

• Drives vision and strategy: Understands organizational objectives and translates them into actionable team initiatives.
• Prioritizes and organizes work: Efficiently manages tasks and resources, focuses on key objectives, anticipates needs, and balances multiple priorities under time constraints.
• Drives outcomes: Makes timely decisions, takes calculated risks, acts decisively, overcomes obstacles, and drives initiatives to successful completion.
• Emotional intelligence: Demonstrates self-awareness, adapts interpersonal style to context, regulates emotions, and interacts with empathy and respect.
• Buys talent: Recruits and retains talent, guides and cultivates employees, aligns strengths with opportunities, identifies and develops potential and creates a career-growth environment.
• Manages ambiguity: Effectively works with incomplete information, adapts to evolving circumstances, applies critical thinking and remains resilient under changing conditions.
• Team leadership: Drives collective success through effective teamwork and collaboration, leverages team strengths, meets commitments, and fosters collaboration to achieve shared goals.
• Delegation: Clarifies expectations, enables ownership, assigns appropriately challenging tasks and equips employees with the tools and guidance needed for success.
• Change management: Actively supports initiatives, guides teams through transitions, models adaptability and embraces change to achieve positive outcomes.

Benefits

• Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
• 401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.
• Bonus program: All employees are rewarded for attaining our annual organizational goals.
• Tuition Reimbursement program for employees eligible after six months of service.
• Recognition program where employees can be nominated by management, their peers or by members.
• Employee referral bonus.
• Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
• Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Pay

Salary range: $50,000 - $75,000 annually, commensurate with experience.

Schedule

Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules.

Other Information

This position is eligible for the credit union's telecommute policy. Travel requirements: Less than 5% local travel, required. Limited travel during the work schedule, primarily for training, meetings, or special projects.

This position is based in a climate-controlled office environment with ergonomic workstations in a two-story building with an elevator.

Subject to standard background noise found in an office environment. Natural light from large windows, supplemental lighting may be available to support comfort.