Assistant Manager, Operations

About the role

Full-time position based in the Burleson area (Fort Worth, TX) within the Solutions division. The Assistant General Manager of Operations is a highly visible leadership role responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. This individual serves as the primary customer interface for leadership decisions regarding proposal approval and contract negotiations, champions continuous improvement activities (LEAN, Six Sigma, ISO), develops marketing plans, and assists in growing new business while ensuring adherence to corporate mission, vision, and core values.

Responsibilities

Operations

• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation
• Ensures procedures exist at all sites to guarantee client service, productivity, facilities and equipment maintenance
• Sets goals to provide continuous improvement for assigned site

Safety

• Responsible for overall safety and security of assigned operations and staff
• Maintains positive IFR statistics and other safety metrics
• Actively supports and oversees site safety programs and committees
• Works with company and client safety resources to ensure best practices meet compliance standards with OSHA, DOT, and other relevant regulatory agencies

Labor Management

• Develops teams to achieve company and client objectives
• Trains and educates management to ensure service requirements are met and exceeded
• Communicates mission, vision, and core values to motivate direct reports
• Actively supports mentoring, succession planning, and management development activities

Management Information System

• Proactively develops plans and capital requests for appropriate automation/technology levels
• Stays abreast of industry trends and latest WMS technology

Budgeting

• Partners with senior leadership to develop and recommend annual operating budget
• Develops and manages controls to ensure service levels and performance goals are met within prescribed cost, revenue, and profit parameters
• Ensures all accounts achieve predetermined profit standards

Customer Service

• Acts as site-level champion of client relationship management
• Assists in setting standards appropriate to client and scope of work
• Implements and monitors KPIs for assigned operation
• Coordinates and leads business reviews with client and company representatives

Miscellaneous

• Participates in local trade, professional, and civic associations as company representative
• Performs other duties as required

Supervisory Responsibilities

Responsible for Operations Managers, Supervisors, and other leadership roles as assigned for the specific operation.

Requirements

Education and Experience

• High School Diploma or GED required
• Budgeting and P&L management experience required
• At least 3 years of experience in an operations management related position

Certificates, Licenses, Registrations

None specified.

Computer Skills

• Basic understanding of WMS (Warehouse Management Systems)
• Strong proficiency in basic MS Office applications

Language Skills

English (reading, writing, verbal) required.

Mathematical Skills

Advanced level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets.

Other

The ability to develop effective relationships (CRM), provide leadership, and integrate diverse organizations and individuals toward unifying objectives is critical.

Preferred Qualifications

• 4-Year College Degree preferred (will consider equivalent experience or combination of education and experience)
• 5 years' experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity
• Varied industry vertical experience preferred
• 3PL management experience strongly preferred

Physical Demands

• Uses hands to finger, handle, or feel objects, tools, or controls; reaches with hands and arms; stoops, kneels, or crouches; talks or hears
• Uses computer and telephone equipment
• Specific vision requirements: close vision and distance vision
• Must be able to lift, bend, stoop, reach, and climb
• Must be able to lift up to 30 pounds
• Must be able to stand for several hours per day
• Must be able to travel by plane and/or automobile

Work Environment

• Rarely exposed to fumes, airborne particles, toxic or caustic chemicals
• Noise level usually low to moderate
• Working conditions normal for a warehouse environment
• Exposure to changing warehouse temperatures possible

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Expected base pay range: $130,000 – $150,000 annually. Actual compensation determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location.

Benefits

Benefits offerings (eligibility, coverage options, plan details) available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Other Information

Travel may be required as determined by business needs.