Assistant Manager of People Operations - Mall at Millenia

The Assistant Manager, People Operations is a key member of the store leadership team responsible for driving workforce planning, recruiting, onboarding, and team development. This role partners closely with Store Leadership to build high-performing teams, elevate the employee and guest experience, and support operational excellence through strategic staffing, leadership coaching, and talent initiatives.

People Operations Leader

• Utilize recruiting tools and talent acquisition strategies to source external candidates through recruiting events, job fairs, networking, and competitive outreach
• Support the posting and maintenance of open positions across internal and external job boards for lead and associate vacancies
• Lead and model a service culture that prioritizes the guest experience through training, coaching, and recognition
• Build and maintain strong talent pipelines while supporting onboarding, leadership development, and retention initiatives
• Partner directly with ALO’s recruitment team to ensure alignment with broader talent strategy
• Analyze staffing trends, scheduling opportunities, and retention insights to support operational and financial performance
• Support payroll efficiency while maintaining optimal staffing levels and guest experience standards
• Represent the business in meetings and cross-functional discussions in partnership with Store Leadership
• Drive initiatives that support employee engagement, retention, and operational productivity

People Leader

• Champion a culture where teams love to work and guests love to shop by modeling ALO’s mission, guiding principles, and service standards
• Lead through accountability, consistent coaching, communication, and development of talent across the store team
• Facilitate meaningful 30/60/90-day check-ins with new hires to support onboarding, engagement, development, and long-term retention
• Support succession planning and development initiatives to strengthen internal talent pipelines
• Coach leaders on creating schedules that balance business priorities with team member needs and scheduling preferences

Sales & Service Leadership Qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Strong understanding of retail business operations, workforce planning, and employee experience strategy
• Proven ability to coach, develop, and influence leaders and team members
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Assistant Manager Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).