Assistant Manager (Non Exempt)

About the role

The Assistant Manager supports the business unit in achieving sales goals through limited supervision, training Crew Members on sales techniques, ensuring excellent customer service, and helping to meet annual sales targets. The mission is to serve customers by fulfilling their boating needs.

Responsibilities

• Develop and maintain a sales plan to achieve annual goals.
• Assist Crew Members in executing sales plans and train them on product knowledge and sales techniques.
• Reinforce selling skills among Crew Members and organize in-store events.
• Ensure promotional displays and signing standards meet expectations.
• Provide product knowledge and suggestive selling to customers.
• Develop strategies to increase customer count and loyalty.
• Drive customer experience to meet customer needs and maintain operational policies.
• Ensure timely payroll processing and asset protection standards are met.
• Maintain a safe store environment and uphold legal requirements and brand representation.
• Stay updated with training programs and maintain flexibility in scheduling, including evenings, weekends, and holidays.
• Ensure completion of all Omni orders by the end of the day.
• Act as "Manager on Duty" during assigned shifts and perform additional duties as needed, including overseeing Rig Shop operations (if applicable).
• Coach and mentor the team for effective store operations and lead by example in engaging with customers.
• Prioritize and plan to drive results and meet business goals.
• Train Crew Members on various transaction handling and drive sales and performance metrics.

Requirements

• High school diploma or equivalent preferred.
• Two years of supervisory experience or equivalent training and experience.
• Must be at least 18 years old.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal, sales, and customer service abilities.
• Effective time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize and delegate tasks effectively.
• Strong supervisory and leadership skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite or similar software.
• Industry and product knowledge preferred.
• Flexible schedule required, including nights, weekends, and holidays.

Physical Requirements

• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

Benefits

West Marine offers a wide range of benefits, including medical, dental, and vision coverage, various voluntary benefits, 401k, and paid time off. For eligibility and additional information, visit www.embbenefits.com/wm-home/.