Assistant Manager - Merritt

About the role

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves residents and owners. Founded in 2010, we now manage over 20,000 units and continue to grow daily. Our success stems from servant leadership and a commitment to hiring top talent from both inside and outside the multifamily industry.

Responsibilities

• Lead leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.
• Maintain resident ledgers, including posting rent payments and issuing charges, concessions, and final account statements.
• Initiate lease violations, late rent notices, and evictions as needed.
• Assist the Property Manager with month-end accounting.
• Support the leasing process from tour to move-in, including closing sales, completing lease documents, and inspecting apartments for a smooth move-in experience.
• Understand property features and align them with prospective residents' needs.
• Follow up with potential and current residents to support occupancy and retention goals.
• Build relationships with residents through courteous and timely responses to needs and concerns.
• Promote resident satisfaction and retention by addressing complaints, questions, and service issues promptly.
• Plan and organize resident events with teammates.
• Train and develop teammates, including on-the-job training for leasing consultants and scheduling company training.
• Visually inspect and prepare the entire property (office, models, compactor, vacants, curb appeal, and amenity areas) daily for cleanliness; touch up model and vacant units.
• Maintain work area and office cleanliness.
• Handle in-house bad debt collections.
• Assist in managing client/owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
• Process resident move-outs, including reviewing lease terms, applying deposit and lease cancellation fees, and ensuring compliance with legal requirements.

Requirements

• At least one year of leasing experience in residential property management.
• Ability to work a varied schedule, including weekends and holidays as required.
• Cheerful attitude with a focus on customer service.
• Strong written and verbal communication skills.
• Tech-savvy, with the ability to learn and work with property management applications.
• Strength in sales, leasing, closing, delinquency management, and renewal management.

Qualifications

• Bachelor’s degree preferred.
• Bilingual in English and Spanish (a plus).

Benefits

• Competitive salary with performance-based growth opportunities.
• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• Competitive paid time off.
• Discounted rent at ResProp Management properties.
• Opportunities for profit sharing.

Applicants will be required to pass a background check and reference check prior to their first day to verify employment eligibility.