Assistant Manager in Training

truenorth Convenience Stores · Cleveland, OH · 4 mo ago

Human ResourcesFull-time

Provide active, visible floor leadership during shifts, supporting team members in real time, addressing workflow gaps, and ensuring smooth operations
Accurately process customer transactions using point-of-sale systems
Maintain a clean, safe, and organized store environment
Perform assigned food service tasks following food safety and sanitation requirements, as applicable
Perform interior and exterior store duties necessary to support daily operations
Act as the manager-on-duty during assigned shifts in the absence of the Store Manager
Assume full responsibility for store operations, team performance, and customer experience during the shift
Monitor performance and provide real-time coaching, guidance, and corrective instruction as needed
Ensure compliance with company policies, procedures, safety standards, and cash-handling guidelines
Serve as the primary point of contact for customer issues, emergencies, and operational concerns
Document and communicate shift activities, incidents, and follow-up needs to store management

Greet and acknowledge every customer to create a welcoming environment
Absorb and assist customers and provide product or service recommendations
Handle customer concerns and complaints professionally and resolve issues within policy guidelines
Escalate unresolved issues to store management when appropriate
Monitor store activity and report suspicious behavior or safety concerns
Communicate clearly and effectively with team members and guests

Promote customer loyalty and enroll customers in the rewards program
Stay informed on current promotions, advertised products, and sales
Upsell by recommending complementary or similar items
Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
Verify ID and comply with age-restricted sales laws and policies
Explain car wash programs and assist with traffic flow during peak times if applicable

Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
Empty interior trash receptacles and keep register area clean, neat, and organized
Respond to spills and maintain clean organized cooler and storage areas
Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms
Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed

Prepare and serve food items in accordance with food safety and sanitation standards
Audit inventory on a regular basis; including lottery, cigarettes, other tobacco products
Review DVR system to monitor store activity
Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
Maintain in-ground gasoline storage inventory
Troubleshoot and report any equipment or maintenance issues
Support store operations during high-volume periods, staffing shortages, or special promotions as needed
Run daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure
Utilize available reports and data to develop and implement plans to maximize sales to meet or exceed goals and objectives
Perform other duties as assigned by Store Manager

Must be available to work a minimum of 40 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call
Provide support and coverage to store as needed, occasionally beyond regularly scheduled work times
Must possess and maintain a valid driver’s license
Must have access to a reliable vehicle for banking purposes
Basic reading, writing and math skills
Ability to operate point of sale, store, and car wash equipment
Ability to follow company policies, procedures, and safety standards
Maintain proper uniform standards while on duty
Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

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