Assistant Manager in Training

Essential Functions

• Provide active, visible floor leadership during shifts, supporting team members in real time, addressing workflow gaps, and ensuring smooth operations
• Provide prompt, courteous customer service in accordance with company standards
• Accurately process customer transactions using point-of-sale systems
• Maintain a clean, safe, and organized store environment
• Perform assigned food service tasks following food safety and sanitation requirements, as applicable
• Perform interior and exterior store duties necessary to support daily operations
• Act as the manager-on-duty during assigned shifts in the absence of the Store Manager
• Assume full responsibility for store operations, team performance, and customer experience during the shift
• Direct, prioritize, and assign work to CSRs to ensure efficient and effective operations
• Monitor performance and provide real-time coaching, guidance, and corrective instruction as needed
• Ensure compliance with company policies, procedures, safety standards, and cash-handling guidelines
• Serve as the primary point of contact for customer issues, emergencies, and operational concerns
• Document and communicate shift activities, incidents, and follow-up needs to store management

Customer Service

• Greet and acknowledge every customer to create a welcoming environment
• Aid customers and provide product or service recommendations
• Handle customer concerns and complaints professionally and resolve issues within policy guidelines
• Escalate unresolved issues to store management when appropriate
• Monitor store activity and report suspicious behavior or safety concerns
• Communicate clearly and effectively with team members and guests

Sales and Cash Handling

• Promote customer loyalty and enroll customers in the rewards program
• Stay informed on current promotions, advertised products, and sales
• Upsell by recommending complementary or similar items
• Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
• Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
• Verify ID and comply with age-restricted sales laws and policies
• Ensure accurate pricing, labeling, and promotional updates
• Explain car wash programs and assist with traffic flow during peak times if applicable

Store Cleanliness and Appearance

• Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
• Empty interior trash receptacles and keep register area clean, neat, and organized
• Respond to spills and maintain clean organized cooler and storage areas
• Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms
• Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
• Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
• Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
• Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed

Operational Support

• Prepare and serve food items in accordance with food safety and sanitation standards
• Audit inventory on a regular basis; including lottery, cigarettes, other tobacco products
• Review DVR system to monitor store activity
• Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
• Monitor in-ground gasoline storage inventory
• Troubleshoot and report any equipment or maintenance issues
• Support store operations during high-volume periods, staffing shortages, or special promotions as needed
• Run daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure
• Utilize available reports and data to develop and implement plans to maximize sales to meet or exceed goals and objectives