Assistant Manager - Hospitality - #69

Responsibilities

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end-of-day tasks to make sure they aren’t skipped
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Qualifications

• Education: High School Diploma or GED required. Two-year degree in a business related field preferred.
• Experience: Successful completion of certification testing as needed. One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.