Assistant Manager: Front Office

Job Summary

We are looking for an Assistant Front Office Manager who with high energy and drive can work closely with the Front Office Manager to manage and lead all operational activities of the Front Office. While providing the highest standards of courteous service with meeting and/or exceeding profit levels. Communicates effectively in writing and verbally to provide clear direction to team. Observes performance and encourage improvement.

Job Responsibilities

• Be an authority in dealing with all individual guest issues as they occur and try to resolve the issues to a satisfactory outcome for the guest/Resort and updates guest history accordingly.
• Monitor room inventory on a daily basis to maximize revenue, prevent overbooking and ensure proper room availability and reservations.
• Safeguard all communications are smoothly actioned and/or addressed in a timely manner.
• Ensure smooth operations at the Front Desk by supporting and leading the Guest Service Assistants.
• Supports and guides team members of the front office as expectations are set by the Front Office Manager and General Manager.
• Maintain a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
• Works closely with multiple departments on a daily basis to ensure guest issues are resolved.
• Inventory all tools and supplies needed and order as necessary.
• Proactively reviewing payroll to ensure no overtime unless approved and hours are entered correctly with TIPS reported.
• Performs weekly tasks such as creating, uploading and finalizing schedules, maintaining a review of occupancy on a daily basis to ensure schedule has been adjusted as needed.
• Attends Daily stand ups, Operations meetings, Rooms Meeting and Inventory Meetings as necessary.
• Maintain the teams good standings and ensure all Lift trainings and Glint surveys are completed in a timely manner.
• Ensuring good safety practices of employees and guests throughout the hotel, and proper emergency and safety procedures are followed.
• Aid with finding or providing coverage on any shifts.
• Perform any additional tasks or projects as required.

Job Requirements

• Valid CO driver's license; Possesses a valid driver's license for type of vehicle driven.
• Minimum of 1 year management related experience.
• Previous supervisory or Management experience.
• Ability to effectively communicate in English to guests, vendors and employees.