Assistant Manager - Equipment

About the role

Acme Tools in Bismarck is seeking a full-time Assistant Manager to lead the Equipment Sales, Service, Parts, and Rental departments. The role is ideal for someone who understands both the sales and service sides of equipment.

Responsibilities

• Assist with leadership and oversight of equipment sales, parts, service, warehouse, and rental departments
• Recruit, interview, hire, and train employees across multiple operational areas
• Support the equipment sales team in developing quotes, bids, and customer solutions
• Help ensure the service department operates efficiently, supporting scheduling, workflow, and customer communication
• Work closely with the parts department to maintain strong inventory availability and support service operations
• Assist with equipment rental operations, including inventory readiness, scheduling, and customer support
• Supervise team members, provide coaching and feedback, and conduct performance reviews
• Maintain accurate inventory control and support purchasing decisions
• Resolve customer service issues and equipment-related concerns
• Support vendor relationships and equipment purchasing
• Stay informed on industry trends, equipment technology, and manufacturer updates
• Support marketing efforts such as special promotions, events, and equipment demonstrations
• Ensure adherence to company safety policies and operational procedures
• Protect company assets including facilities, inventory, and equipment
• Maintain a clean, organized, and professional work environment
• Support store leadership with additional duties as assigned

Qualifications

• A bachelor's degree in a business field or equivalent experience
• 2+ years of supervisory or management experience in a retail environment
• Experience working in equipment sales, service operations, construction equipment, agricultural equipment, or related industries
• Strong leadership ability with a track record of developing and motivating teams
• Understanding of sales processes, inventory control, and operational management
• Ability to analyze reports and use data to support business decisions
• Strong communication and problem-solving skills
• Comfortable interacting with contractors, tradespeople, and equipment customers
• Strong computer skills and willingness to learn new systems
• Willingness to work Saturdays as needed