Assistant Manager, Casino Operations

About the role

The Assistant Casino Manager is responsible for creating an exciting environment for guests and team members, managing staff and resources, and ensuring compliance with regulations.

Responsibilities

• Create an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment.
• Build and retain guest relations and act as a mentor to team members to provide superior guest service.
• Enforce policies and procedures and ensure daily operational efficiency.
• Oversee operational activities of the shift, including interacting with managers of other operational departments.
• Handle team member and guest concerns/dissatisfaction professionally.
• Identify and implement procedural changes to improve customer service.
• Create relationships with guests through positive, effective interaction.
• Evaluate current business conditions, special events, weather, etc. and staff accordingly.
• Create a safe, professional, friendly work environment.
• Evaluate talent performance levels.
• Inspect and ensure a clean, safe working environment.
• Notify appropriate departments to handle deficient situations.
• Support the Hard Rock culture and team philosophy throughout the property.
• Promote positive public relations and create an enjoyable atmosphere for all.
• Perform work regularly and adhere to all Virginia Lottery Regulations.

Requirements

• High school diploma or equivalent.
• Minimum 5 years of experience in slot operations and/or table games with 3 years in a supervisory capacity.
• College degree preferred.
• Must obtain and maintain all licenses/certifications per Federal, State, and Virginia Lottery requirements.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry required.
• Knowledgeable of all casino games rules, procedures and regulations.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Knowledge of Hard Rock operations and slot related machinery.
• Knowledge of and ability to identify various cheating techniques.
• Knowledge of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
• Knowledge of player tracking/accounting system, floor coverage and margin control.
• Ability to deliver a service level which creates an atmosphere that makes guests want to return.
• Ability to present an image of excitement, enthusiasm, and outgoing personality.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to interpret and explain policies and procedures.
• Ability to observe and direct actions of subordinates/trainees.
• Ability to inspect and maintain areas for which responsible.
• Ability to review and comprehend all necessary documentation.
• Ability to use all machine test equipment.
• Ability to develop strategic department objectives and link to the goals of the property.

Qualifications

• High school diploma or equivalent.
• Minimum 5 years of experience in slot operations and/or table games with 3 years in a supervisory capacity.
• College degree preferred.
• Knowledge of all casino games rules, procedures and regulations.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Knowledge of Hard Rock operations and slot related machinery.
• Knowledge of and ability to identify various cheating techniques.
• Knowledge of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
• Knowledge of player tracking/accounting system, floor coverage and margin control.
• Ability to deliver a service level which creates an atmosphere that makes guests want to return.
• Ability to present an image of excitement, enthusiasm, and outgoing personality.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to interpret and explain policies and procedures.
• Ability to observe and direct actions of subordinates/trainees.
• Ability to inspect and maintain areas for which responsible.
• Ability to review and comprehend all necessary documentation.
• Ability to use all machine test equipment.
• Ability to develop strategic department objectives and link to the goals of the property.