Assistant Manager

Overall Job Summary

The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store. The Assistant Store Manager serves as the second in charge of operations to the Store Manager. Duties include delivering a Legendary Customer Experience, providing leadership and direction to the store team, and performing operational activities throughout the store. The Assistant Store Manager is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Essential Duties and Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime, as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer, Uncover Customer's Needs & Wants, Recommend Product Solutions, Ask to Add Value & Appreciate the Customer.
• Proficient in all Team Leader and Receiver functions.
• Create and foster a welcoming environment and sense of belonging in the Store.
• Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities.
• Ensure Team Members mirror the communities the Store serves.
• Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking.
• Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
• Support Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training including product knowledge development, appropriate application of policies and procedures and encouragement of continuous learning, and maintaining a productive work environment.
• Perform Opening/Closing procedures.
• Transport and make deposits to the bank.
• Resolve customer complaints/issues and ensure the customer has a positive shopping experience.
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Champion the Customer Experience in the store and execute the role of the GURA Sales Leader.
• Lead freight movement, and support merchandising initiatives, feed management, and inventory control.
• Operate cash register/computer.
• Supervise cash handling procedures.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Operate Forklift and Baler.
• Ensure the safety and well-being of birds.
• Sanitize and maintain poultry holding tanks and care for birds as required.
• Assist customers with loading purchases.
• Complete all documentation associated with any of the above job duties.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Required Qualifications

• Previous retail leadership experience is required.
• Farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Must be 18 years of age or older and possess a valid driver's license.
• High school diploma or the equivalent is required.
• Bachelor's degree in Business Administration or related field is preferred.
• Regardless of education level, you must be able to read, write, and count accurately.

Preferred Knowledge, Skills or Abilities

• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Working environment is favorable, generally working inside with moderate noise.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.

Physical Requirements

• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper MHE (e.g. pallet jack, forklift, etc.).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information / merchandise through the point-of-sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
• Ability to successfully complete all required training.
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.
• Ability to successfully complete all required training and certification.