Assistant Manager

Essential Functions

• Maintain standards of business control and ensure compliance with company policies and procedures.
• Manage inventory control functions, including inventory ordering, loss prevention, and inventory accuracy.
• Monitor inventory records and recommend corrective actions for slow-moving, excess, or non-usable merchandise.
• Oversee special order processes to ensure compliance with company procedures and accurate documentation.
• Aid in determining work procedures, preparing work schedules, and monitoring daily workflow.
• Provide guidance to employees on proper handling, storage, and shipment of merchandise.
• Investigate and resolve customer concerns related to damaged merchandise, pricing discrepancies, invoicing, and shipping delays.
• Develop and maintain positive relationships with key customers through regular communication and exceptional customer service.
• Aid the General Manager in tracking sales performance, including sales volume, gross margin, product category growth, and target customer development.
• Monitor sales performance reports and identify trends or opportunities requiring follow-up.
• Prepare and distribute sales reports, forecasts, and other performance metrics to support business planning.
• Collaborate with the General Manager and Outside Sales Representatives to support customer opportunities and sales initiatives.
• Provide prompt, courteous customer service by answering telephone inquiries and assisting customers at the sales counter as needed.
• Maintain a clean, safe, and organized work environment while adhering to company safety policies, dress code, and training requirements.
• Absorb operational needs and assume responsibility for store operations in the absence of the General Manager.

Skills, Knowledge, and Abilities

• Administrative skills including assigning work, discipline, evaluating, planning, supervision, and training
• Basic math skills
• Strong analytical reasoning and judgment to quickly solve customer service issues
• Communicate with customers, other employees, and supervisors using verbal and written skills
• Above average reading and writing skills
• Basic computer skills

Physical Demands

• Strength (lift, carry, push, and pull), maximum lift – 100 lbs.; frequently lift/carry – up to 50 lbs.
• Ability to sit or stand for up to four hours at a time
• Ability to lift and move up to 50 lbs.
• Reach overhead to grasp objects
• Manual dexterity

Working Conditions

• Work inside in controlled temperature
• Occasionally works near moving parts and in outside weather conditions
• Works with small store equipment
• Swift Supply is a drug-free workplace. Applicants must pass a pre-employment drug screen and background check.

Equal Opportunity Employer

Swift Supply, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other legally protected status under federal, state, or local law.