Assistant Manager

Essential Functions/Job Duties

• Ability to work and problem solve independently
• Ability to learn the different theatre roles and be able to schedule each as business and attendance dictates
• Learn and understand cash handling, pulls, server check out, & deposit preparation
• Learn daily balancing of drawers, reports, safe, and follow all necessary open and closing procedures
• Understand daily business objectives including: staffing levels for the day, events, specials, etc.
• Help maintain internal inventory control including daily soft counts, validation & corrections
• Able to train, motivate and develop staff
• Use forecasted business levels/attendance to assist with associate schedules
• Aid in daily revision of timesheets and payroll, as needed
• Create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions to provide exceptional service
• Assist GM with hiring, training and associate development
• Operate projection equipment including projectors, servers and sound equipment
• Understand our business model and demonstrate desired behaviors for all staff by driving sales within facility including MMR, loyalty registration, upselling, suggestive selling, etc.
• Understand and enforce all corporate policies, rules & procedures. Enforce applicable federal, state, and local laws and regulations as well as learn all audit process to maintain theatre compliance
• Answer all NPS comments and manage theatre inbox
• Facilitate any guest issues and create a positive recovery for the guest
• Partner with key vendors and order concession items, liquor, soda, dry goods and janitorial supplies as needed
• Responsible for general maintenance of front of house, back of house and kitchen line. Monitor cleanliness, stock levels , safety issues, mechanical issues & aesthetics
• Understanding PCI compliancy and how to handle any safety concerns in the building (Accident Reports, TCAT, etc)
• Working knowledge of computer systems (including Microsoft® Word, Excel, POS System) and technology within the facility including troubleshooting and resolution of any issues(Vista, Cielo, etc)
• Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations
• Process daily corporate office or supervisor requests via phone and email
• Coach and counsel associates and understand the procedures involved to do so
• Understanding the new hire process , necessary paperwork/documents and orientation process
• Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager

Job Requirements

• Minimum 18 years of age
• Supervisory experience in a high volume movie theatre, retail or hospitality environment
• Possess strong interpersonal, verbal, and written communication skills
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry
• Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs
• Ability to stay calm under pressure or during difficult situations

Physical Requirements

• Sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
• Stand, and/or walk
• Lift and/or move up to 50 lbs. while moving kitchen/cooking or concession items in bulk or small packages
• Close vision and the ability to adjust focus

License or Certification Required

• Ability to obtain any government and hospitality required license or certificate

Education Required

• High school diploma or equivalent
• College coursework in Business Management and Marketing preferred

License or Certification Required

• Ability to obtain any government and hospitality required license or certificate