ASSISTANT MANAGER

About the Role

The Assistant Manager reports to the Store Manager and is responsible for creating an exceptional customer service and employee experience by ensuring store locations operate in a clean, safe, welcoming, and compliant manner. Essential duties are accurate summaries of the job classification and what is required to perform it.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with a primary emphasis on fast, friendly, and accurate service.
• Complete all employee scheduling accurately and on time.
• Carry out performance appraisals for department heads if required by the Store Manager.
• Coach, counsel, and mentor employees and managers.
• Ensure departments are culled effectively, and no substandard merchandise is on display.
• Ensure all established company policies and procedures are followed.
• Ensure all staff wear the correct Hi Nabor approved uniform.
• Ensure long-life and perishable departments are merchandised correctly with seasonally appropriate sets.
• Carry out disciplinary action protocol for breaches of policy and poor performance.
• Uphold the company’s high-quality standards.
• Manage and resolve personnel and customer issues, including complaints and conflicts.
• Perform supervisory duties, including hiring, scheduling, training, evaluating, coaching, and disciplining employees.
• Review Department Managers’ scheduling and mentor to ensure efficiency and cost-effectiveness, making changes as required.
• Ensure stores are staffed appropriately in each department, with hiring occurring as needed.
• Conduct thorough daily store walks to check the trading area, warehouse, coolers/freezers, building exterior, and parking lot for compliance with company standards.
• Keep warehouse, cooler, and freezer inventory to the absolute minimum required stock, except for investment buy activity.
• Ensure all products are priced clearly, correctly, and competitively; report noncompetitive situations to the Store Manager.
• Complete and submit wage rate increase request forms to the Store Manager for approval.
• Ensure store inventory matches sales requirements and new business needs.
• Ensure stores conduct inventory rotation programs and effective clearance action to maximize profitability and prevent out-of-date products.
• Ensure all financial budgets and constraints are met.
• Maintain situational awareness and monitor gross margins on products.
• Understand and track all financial performance figures, including Sales, Gross Profits, Labor costs, supply costs, shrink figures, and retail KPIs.
• Ensure country of origin labeling protocol is followed.
• Adhere to all food safety regulations, state and federal, including temperature protocols for food holding, cooler/freezer temperatures, general cleaning practices, and sanitation protocols.
• Keep warehouses, coolers, and freezers clean and organized; ensure products are date-coded, rotated, and not stored directly on the floor.
• Maintain the highest standards of cleanliness and hygiene.
• Ensure the store is free of safety hazards and safe work practices are in place to prevent injury to associates or customers.
• Inform the Store Manager daily on store conditions and any relevant updates.

Skills & Competencies

• Excellent organizational skills with the ability to manage and prioritize multiple tasks and work within tight deadlines while maintaining focus on store/departmental goals.
• Ability to prepare accurate and concise reports.
• Ability to establish and maintain effective and cooperative working relationships.
• Knowledge of principles associated with supervision and training; ability to plan, organize, and supervise staff in work tasks and functional duties.
• Strong attention to detail and ability to solve complex problems.
• Ability to handle sensitive and/or confidential information appropriately.
• Excellent communication skills (email, phone, text, and in-person) with both coworkers and customers.
• Ability to work flexible schedules, including day, evening, and weekend shifts.
• Strong computer skills and software management.
• Knowledge of and experience complying with safety principles, practices, and procedures.

Qualifications

• Experience in a management role within the retail industry, including supervisory experience.
• High School Diploma or GED required.
• Bachelor’s Degree in business or a related field preferred.
• Valid Driver’s License.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Ability to lift and carry heavy items up to 50 pounds on occasion.
• May be required to kneel, stoop, reach, push, and pull medium to heavy items.
• Required to sit for extended periods while performing office/clerical work using general office equipment/computers.