Assistant Manager

About the role

This is a multi-location position supporting both the Town and Country and Frontenac locations. This role is KPI-driven and focused on achieving performance metrics, while also managing staff time-off requests and supporting daily scheduling needs. This position requires a strong presence at the Front Bar, delivering exceptional customer service and leading by example in executing the FACE FOUNDRIÉ client journey.

Responsibilities

• Greets guests in a timely and friendly manner
• Aid the Manager in scheduling needs, schedule cuts that need to be made throughout the day and assigning team breaks.
• Assist the Manager with inventory counts, ordering products, Amazon order, receiving products and to ensure inventory is accurate
• Responsible for achieving store and individual sales goals.
• Reports directly to the Store Manager
• Assist in training estheticians to ensure they are confident in protocols, product knowledge, selling and compliance
• Train new and existing estheticians on ongoing training and protocol changes which includes but is not limited to products and services
• Assist the Manager in holding the esthetician team accountable to hitting benchmarks on current programs and initiatives including service sales, product sale, membership goals and rebook.
• Assists the Manager in ensuring all FACE FOUNDRIÉ standards are being upheld
• Confident in having coaching conversations with team members
• May conduct product, retail and membership training to both Front Bar Receptionists and Estheticians.
• Assist in Marketing initiatives which may include but are not limited to events, pop-ups, social media content

Requirements

• 1-2 years of prior leadership experience
• Availability to work onsite events (Nights and weekends)
• Preferred: 1-2 years of salon/spa experience
• Preferred: 1-2 years of leadership, customer service experience in the salon and spa or retail industry