Assistant Manager

About the role

The Assistant General Manager (AGM) is a growth role aimed at developing future leaders to think strategically about the store and globally about the future of the district and Caribou as a whole. This role requires individuals to step into leadership and possess an insatiable hunger for development and growth. This role works in partnership with the General Manager in all facets to run the store and make an impact on the team and community.

Core Responsibilities

• Demonstrates the DOING of Team Member and Shift Leader with ease, enthusiasm and excellence
• Responsible for developing their understanding of the business to the level of a General Manager over the course of a year
• The spark for joy to everyone who walks into the store, creating real connections that last beyond the immediate interaction - and teaching the team to do the same
• A champion for creating an environment that fosters goal-surpassing speed through effective deployment, in-the-moment problem solving and team motivation
• Takes responsibility for hitting sales goals through the connection between speed & service
• Takes the lead on problem resolution, shows calm, professionalism, emotional maturity, and a commitment to listening to understand
• Makes connections between day-to-day behaviors and the end result as you develop a broad understanding of the Profit & Loss statement
• Organizes, executes, and improves upon administrative tasks and makes the connection between daily/weekly/monthly administrative tasks and overall business success
• Responsible for all store funds while on shift by enforcing cash-handling policies
• Placing, receiving, and verifying orders; conducting inventory; controlling waste and dating and rotating inventory, when necessary
• Thinks wholistically about the success of the store – focusing on not just your shift, but the next one and beyond
• Sets the example for the team by embodying the Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Brings the Core Values to life in all that you do
• Brings curiosity and a learner’s mindset to the role and their leadership; Asks questions: What do I want to learn? What else can I do? What other experiences can I have?
• Takes ownership for their own development and is hungry for feedback and to get better
• Learns and leads with a global view of the Caribou brand (evolving from shift to store to district to company)
• Becomes a relentless culture champion, bringing the purpose and values to life in every interaction
• Creates an open and trusting relationship with GM
• Brings a competitive fire to the role, seeking to hit (or beat!) goals and win the game of creating day making experiences

Skills and Qualifications

• 1-3 years of prior restaurant/retail experience requiring strong customer service commitment and orientation
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent
• Has a valid driver’s license and reliable transportation
• 1 year of supervisory experience

Physical Requirements

• Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations

Compensation

Starting pay is subject to Local and State Minimum Wage regulations. Ranges reflect what employer reasonably and in good faith expects to pay for such position. The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

Brand

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.