Assistant Manager

About the role

An Assistant Manager at this location supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met. The Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting, helping resolve customer service issues.

Responsibilities

• Solves customer service issues/complaints regarding products and/or services; issues refunds to patients;
• Signs off on spectacle remakes;
• Maintains patient flow (appointments and walk-ins), ensuring on-time practice performance;
• Assists in moving patients through without disruptions, communicating with Technicians regarding schedules, and checking in on patients in the lobby;
• Maintains associates' break times, ensuring everyone receives breaks as required by law and company policy;
• Participates in interviewing and selecting new practice employees;
• Participates in employee disciplinary actions if necessary;
• Documents any employee relations issues, escalating to Practice Manager or HR as appropriate;
• Resolves conflicts between associates, escalating to Practice Manager or HR as appropriate;
• Organizes and leads staff meetings;
• Provides ongoing feedback to employees;
• Facilitates training for new team members;
• Demonstrates cost awareness and makes suggestions on improving store's efficiency;
• Maintains associates' opening and closing duties, ensuring the store is clean, organized, and well-stocked;
• Participates in annual store inventory as needed;
• Performs other duties as assigned by the Practice Manager.

Requirements

• High school diploma or equivalent;
• ABO Certification preferred but not necessary;
• Extensive optical experience required;
• Experience with customer service and/or sales management preferred;
• Excellent interpersonal and customer service skills;
• Computer literacy and data entry ability;
• Strong organizational and attention to detail skills;
• Strong communication skills (verbal and written);
• Strong analytical and problem-solving skills;
• Strong conflict resolution skills;
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hours a day.

Benefits

• 401(k) with match;
• Medical/Dental/Life/STD/LTD/Vision Service Plan;
• Employee Vision Discount Program;
• HSA/FSA;
• Paid holidays.