Assistant Maintenance Manager - VVTA

Key Accountabilities

• Continuity in leadership in Maintenance Manager absence
• Additional Leadership and interaction with all shift supervisors including utility and service writers
• Skills assessment of current staff
• Direct interaction with corporate training team
• Identify and develop training curriculum based on skills assessment
• Monitor employee development progress and next course of training needs
• Direct communication across all shifts
• Root cause analysis on road calls identifying corrective actions/action planning for continuous improvement
• Accountability on 2nd and 3rd shifts to ensure service peak availability requirements are met
• Accountability on 2nd and 3rd shifts ensures quality inspections are completed
• Accountability scheduling, diagnosing, and prioritizing job assignments and monitoring estimated repair times during 2nd and 3rd shifts
• Accountability on 2nd and 3rd shifts ensuring all maintenance admin. Requirements are managed and updated timely and accurate

Safety

• Ensure all OSHA and company Safety policies and procedures are adhered to by all team members/visitors
• Ensures all company and regulatory safety training compliance
• Ensures all required safety equipment/PPE is inspected and available
• Ensures all equipment and tooling is inspected and maintained

Client/Customer Values

• Interact with client personnel during second and third shift
• Serves as a member of the Management Team and if required will participate in Client meetings policy/planning development
• Assures departmental conformance to the Contractual Requirements managing Client values, goals, and objectives
• Identify and monitor contractual KPI
• Communicate performance and Improvement plans regularly with Maintenance/Utility supervisors and staff

Fleet

• Ensures Out of service targets are met on 2nd and 3rd shifts
• Manages vehicle / parts warranty
• Supports third party audits and inspections
• Plans directs and ensures compliance with scheduled/ periodic inspections of vehicles with maintenance /utility supervisors during 2nd and 3rd shifts with zero safety related items being rescheduled
• Provides input to Maintenance Manager on revisions based on operational needs
• Ensures QA requirements are met on 2nd and 3rd shifts, review results with supervisors and share with the team

People

• Provide leadership and direction to 2nd and 3rd shift maintenance and utility supervision and departmental staff to include coordinating work; coordinating work with external agencies; prioritizing and assigning work
• Conduct performance evaluations / skills assessments; ensuring that employees follow policies and procedures and making hiring, termination, and disciplinary decisions and recommendations
• Identify and provide/scheduled training needs based on skills assessment review with Supervisors
• Cookordinate identified training needs with Corporate Training Team, developing training curriculum based on assessment review
• Monitor training progress and skillset development
• Review and communicate training progress and skills development with Supervisors, employees and Corporate Training Team and assess next course of action
• Ensure open and transparent communication with staff/Communicates and provides frequent updates to Operations/Dispatch and Maintenance / Utility supervision during 2nd and 3rd shifts
• Provide input to Maintenance Manager on union related issues
• Ensures daily Team Communication is conducted
• Provide weekly Trend Analysis/Feedback on KPI performance during 2nd and 3rd shifts

Facility/Equipment

• Provides input to Maintenance Manager related to facility projects, organizes, and directs the maintenance and repair of all equipment, facilities, and grounds
• Manages scheduled/ periodic inspections of Facilities and grounds, tooling and equipment operated
• Ensure facility and shop equipment are clean, organized and in safe operating condition during the 2nd and 3rd shifts

Data

• Directs and monitors service writer Ensure CMMS operating systems (RTA, Transit Check, Trans Trac, etc..) and maintenance administrative requirements are managed properly and updated in real time during 2nd and 3rd shifts
• Ensure work orders are complete and accurate to include Complaint, Cause and Correction detail information, and each workorder line is allocated using the appropriate VMRS coding for the job performed

Workshop Process

• Ensure 100% KIHM compliance and participation across all shifts
• Monitor Weekly Production Plan progress, adjust as necessary to maintain vehicle availability as per contractual/ client requirements
• Review and monitor daily rescheduled repairs that were waiting on parts, PM follow up etc... and schedule for completion to minimize down time
• Perform root cause analysis on road failures and develop corrective actions to address fleet performance issues
• Assigns jobs according to skillset to maximize quality and efficiency
• Monitor shop activities conducting Gemba Walks
• Establishes and monitors Standard repair times for jobs assigned
• Perform QA inspections, and ensure Quality / compliance is adhered to for PMI, Road Call and Repairs
• Manage compliance with scheduled maintenance service intervals and Utilities BI- annual detailing of the vehicles
• Ensures Daily vehicle cleaning standards are met for the next day’s service
• Manage and prioritize/schedule Driver inspection reports daily and timely