Assistant Maintenance Manager - Technician

About the Role

The Assistant Maintenance Manager - Technician is responsible for assisting in the managerial oversight of the Maintenance team for all occupied homes within designated portfolio.

Essential Duties and Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with internal team members and residents
• Provide exceptional customer service when interacting with residents
• Act as a training and quality control resource, ensuring proper workflow for all maintenance resources
• Set the bar for acting with integrity and demonstrating support for Tricon's core values
• Manage day-to-day activity of Maintenance Technicians to include, but not limited to: Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and vehicle care and maintenance
• Maintain oversight (for quality, spend, and/or completion) of all work performed by in house technicians
• React with urgency and work collaboratively with legal, management, and resident to promptly address all Health and Safety issues
• Anticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delays
• Conduct weekly team meetings to communicate project updates, completion, or changes
• Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and residents
• Ensure that all maintenance projects meet Tricon quality standards
• Assist with the implementation of corporate processes, training, and enforcement of policy
• Adhere to and manage team to standards of service and work procedures
• Effectively set and manage to deadlines
• Oversee the scope of work on assigned projects
• Oversee and manage (to budget and timeline) all assigned work
• Ensure maintenance department objectives and key metrics are met
• Communicate with team members to support the development of short and long-range goals
• Proactively and courteously communicate with existing and future residents
• Responsible for reviewing and communicating monthly budget and key metric performance

Qualifications

• Knowledge of project management software
• Take ownership of work product and ensure delivery within tight deadlines
• Excellent communication skills both written and verbal
• Proven experience working well under pressure and self-managing
• Ability to adapt and anticipate change
• Proficiency with MS Office with a focus on Excel (specifically for basic accounting and math)
• Prior Maintenance leadership experience required
• Ability to plan, schedule work activities, anticipate issues, and solve problems
• Ability to work effectively with all levels of individuals while inspiring respect and credibility
• Proven track record of successfully using technology (computers, mobile devices, project management software, etc.)
• Knowledge of Yardi preferred

Minimum Requirements

• High school diploma, BA preferred
• Commitment to serving residents in accordance to Tricon's Standards of Service
• Demonstrated attention to detail
• Basic financial acumen
• Excellent Communicator, both verbal and written
• Strong organizational skills and the ability to handle multiple deadlines
• Strong project management and coordination skills

Physical Demands

• Frequently required to sit, talk, and hear
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch
• Regularly required to climb and descend stairs and ladders
• Regularly lift, carry, and move up to 50 pounds
• Vision abilities required by this job include close vision, distance vision, and depth perception
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely