Assistant Loan Officer, Affordable Housing

About the role

The Assistant Loan Officer, Affordable Housing, specializes in Community Reinvestment Act (CRA) lending, supporting the growth of responsible homeownership by originating residential mortgage loans within targeted communities.

Responsibilities

• Supports business development and sales performance
• Delivers exceptional customer service while ensuring regulatory compliance and accurate documentation throughout the loan process
• Engages in continuous learning related to affordable housing programs, CRA compliance, and mortgage products
• Accurately collects, reviews, and submits borrower documentation in accordance with underwriting guidelines
• Maintains complete and accurate loan files within internal systems
• Assists in resolving documentation issues and clearing conditions in a timely manner
• Coordinates with Loan Originator, Underwriting, Processing, and Closing to ensure exceptional customer experience
• Provides responsive, high-quality customer service throughout the loan lifecycle
• Addresses client questions and concerns promptly and professionally
• Monitors application status and follows up with clients as needed
• Serves as a trusted advisor by guiding clients through the mortgage process from application to closing
• Educates borrowers on available loan programs, including CRA, first-time homebuyer, and down payment assistance options
• Buils long-term relationships through consistent communication and follow-up
• Maintains a consistent pipeline of active prospects and referral sources

Requirements

• Bachelor’s degree in finance, business, or related field preferred (or equivalent combination of education and experience)
• 1–2 years of experience in mortgage lending, sales, or financial services preferred
• Knowledge of CRA lending, affordable housing programs, or community development is a plus
• Strong interpersonal, communication, and sales skills
• Ability to build relationships within diverse communities
• Detail-oriented with strong organizational and time management abilities
• Proficiency in mortgage loan systems and Microsoft Office (Encompass or similar LOS preferred)
• Active NMLS license or ability to obtain required

Qualifications

• Experience in mortgage lending, sales, or financial services
• Knowledge of CRA lending, affordable housing programs, or community development
• Strong interpersonal, communication, and sales skills
• Ability to build relationships within diverse communities
• Detail-oriented with strong organizational and time management abilities
• Proficiency in mortgage loan systems and Microsoft Office (Encompass or similar LOS preferred)
• Active NMLS license or ability to obtain required

Skills

• CRA lending
• Affordable housing programs
• Community development
• Interpersonal skills
• Communication skills
• Sales skills
• Relationship building
• Organizational skills
• Time management
• Loan origination
• Microsoft Office proficiency (Encompass or similar LOS)
• NMLS license or ability to obtain required

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) plan
• Employee Stock Ownership Plan (ESOP)
• 100% tuition assistance
• Four weeks paid time off

About the Company

Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana, operating multiple segments including Multi-family Mortgage Banking, Mortgage Warehousing, and Banking. The company has $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024. Merchants Bancorp has been recognized as a Top Workplace for two consecutive years and has received the USA Today Top Workplaces award for the 2025 edition. For more information, visit their website.