Assistant I, Intake & Authorization

Position Summary

This position provides support for the nufactor Intake and Authorizations department.

Essential Functions And Duties

• Assist the Intake and Authorizations department with follow up calls to health plans.
• Documents all calls and statuses in Nufactor's system of record.
• Assist's with annual benefit verifications.
• Assist in filing, organizing and scanning patient packets.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company's purpose.
• Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Required Education

High School Diploma or equivalent

Preferred Knowledge

Prefer at least one (1) year of general administrative experience.

Required Skills

• Excellent verbal and written communication skills and the ability to interact effectively with customers, co-workers, and management.
• Strong organizational skills including the ability to organize data and concepts into effective written presentations.
• Ability to perform work with a high degree of accuracy.
• Ability to prioritize and track multiple projects to ensure deadlines are met.
• Ability to participate on and work as an integral member of a team.
• Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.
• Ability, flexibility, and desire to work overtime as needed for special project completion and to participate in community projects and events that often occur during weekend and evening hours.
• Ability to work and make decisions independently and effectively with limited supervision and direction.
• Ability to respond to and recommend solutions to a wide variety of problems.
• Intermediate to advanced Microsoft PowerPoint, Word, and Excel skills.
• Basic understanding of Internet technologies.

Physical Requirements

• Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers.
• Must have the ability to view a computer screen for long periods and the ability to sit for extended periods.
• Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.
• Must have the ability to lift and maneuver items of at least 20 lbs.
• Must have the ability to travel occasionally.
• Working condition include normal office setting.

Mental Demands

• Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.
• Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.
• Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations.
• Must have the ability to exercise discretion as well as appropriate judgments when necessary.
• Must be proactive in finding solutions

Benefits

• Medical Insurance
• Dental Insurance
• Vision Discount Program
• Vision Insurance Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Group Life and AD&D
• Voluntary Supplemental Life Insurance Plans
• Short Term Disability
• Long Term Disability Income Protection
• 401k Profit Sharing Retirement Plan - Discretionary Match
• Discretionary Bonus
• Supplemental Insurance Plans
• Prepaid Legal/Identity Theft Plan
• Paid Holidays/Vacation/Sick Days
• Tuition Reimbursement Program
• Notary Services
• Employee Referral Bonus
• Vendor Discount Programs
• Corporate Individual Travel Program

Seven (7) Paid Holidays, Two (2) Week Vacation, Five (5) Sick Days, and One (1) Float Day for CA, NC, and TX. All Other States Receive One Hundred Twenty (120) Hours of PTO.

This response is AI-generated, for reference only.