Assistant, HR Service Center

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, distribute it across film, television, and streaming, and bring it to life through global theme park destinations, consumer products, and experiences. Our portfolio includes leading entertainment and news brands such as NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock. We produce premier filmed entertainment through Universal Pictures, DreamWorks Animation, and Focus Features, and operate global television studios under the Universal Studio Group banner. Additionally, we manage industry-leading theme parks and experiences worldwide, including Universal Orlando Resort and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation.

About the role

As a key member of NBCUniversal’s Corporate HR team, an HRC Assistant plays a vital role in delivering a seamless and exceptional employee experience. The HRConnection team acts as an extension of HR and a strategic liaison to multiple functional partners, ensuring collaboration and consistency across the organization. By leveraging NBCUniversal’s extensive resources, we help employees navigate HR, Benefits, Payroll, and more—contributing to a best-in-class workplace culture.

This role serves as the first point of contact for employees and HR business partners, providing accurate, timely, and consistent guidance on policies, processes, and procedures of varying complexity. An HRC Assistant analyzes employee data and oversees the daily intake, triage, and resolution workflow of inquiries through our case management system, Zendesk, ensuring timely and effective support delivery. Communications are primarily conducted via email using Zendesk to document solutions and maintain knowledge resources.

In addition to handling daily inquiries, an HRC Assistant may support special projects and gain exposure to subject matter experts, offering insights into best practices for resolving complex issues. This position provides hands-on exposure to HR operations and the full employee lifecycle, making it an excellent foundation for a career in Human Resources.

Responsibilities

• Customer Focused
  • Respond to inquiries with accuracy, empathy, and professionalism on topics such as benefits, payroll, compensation, and policies.
  • Analyze issues, identify root causes, and propose effective solutions that make employees feel supported and valued.
  • Listen actively, understand needs, and ensure every interaction is easy and reassuring.
• Valued Thought Partner
  • Partner closely with HR business partners by sharing knowledge, best practices, and guiding them to the right resources to help them make well-informed decisions.
  • Adapt guidance to reflect variations in policy and process implementation across NBCUniversal businesses.
• Continuous Improvement
  • Identify opportunities to streamline processes and share creative solutions.
  • Take ownership of your growth by engaging in learning opportunities and expanding HR expertise.

Requirements

• Basic Requirements:
  • Bachelor’s degree or equivalent work experience
  • Experience with HRIS systems (e.g., SAP, Workday)
  • Proficiency in Microsoft Office Suite
  • Commitment to confidentiality and integrity in managing employee information
  • High attention to detail and accuracy in handling sensitive employee data
  • Excellent verbal and written communication skills for diverse audiences
• Desired Characteristics:
  • Continuous learning mindset and interest in expanding HR knowledge
  • Familiarity with case management tools (e.g., Zendesk)
  • Confidence in public speaking and presenting updates during HR meetings or calls
  • Exceptional customer service orientation with a focus on delivering empathetic, professional, and solution-focused support
  • Ability to maintain a positive, professional attitude in all situations
• Eligibility Requirements:
  • Willingness to work variable schedules and overtime with short notice
• Additional Requirements:
  • Hybrid: This position requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

Benefits

This position is eligible for company-sponsored benefits, including:

• Medical, dental, and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks

Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Pay

Salary range: $45,000 - $55,000.