Assistant Housekeeping Manager (Bilingual Spanish)

Hospitality Staffing Solutions is recognized as the largest national hospitality staffing company, serving over 900 hotels nationwide. Our commitment to quality has earned HSS the trust and respect of top hotel brands. We are currently seeking an Assistant Executive Housekeeper (AEH) or Assistant Housekeeping Manager for a client hotel in San Diego.

About the role

The Assistant Executive Housekeeper is responsible and accountable for onsite Housekeeping operations, ensuring quality and timeliness standards are met along with budget objectives. This role maintains a professional relationship with property management and ensures the company’s mission statement and values are followed.

Responsibilities

• Quality
  • Develop and maintain a high standard of excellence at the site
  • Establish and monitor site goals
  • Ensure site contractual obligations, company policies, standards, and procedures are followed
  • Inspect units and complete the required amount of report cards per week
  • Be knowledgeable of carpet cleaning procedures and equipment for each site
  • Monitor and strive to improve site quality scores (RCI, II, Internal) and report monthly scores to management
  • Train and develop staff, both existing and new recruits
  • Assign tasks to staff and inspect completed work for conformance to standards
  • Monitor progress of MIT candidates
  • Recruit, hire, and train qualified employees
  • Ensure a safe working environment at the site and office
• Timeliness
  • Plan work schedules to ensure adequate service
  • Train all employees to monitor daily progress and complete tasks on time
  • Perform any and all duties related to site operation as needed
  • Ensure a sense of urgency exists so units are turned on time
  • Ensure all weekly reports are completed in a timely manner
  • Arrive promptly for work, appointments, and meetings
• Budget
  • Assist and provide feedback on site budgets as necessary
  • Recommend salary adjustments for staff per company guidelines
  • Maintain adequate inventory and equipment supplies
• Customer Service
  • Build professional relationships with resort management and key staff
  • Be approachable and always follow up
  • Create strong, positive customer relations
  • Troubleshoot and problem-solve to meet customer needs
  • Investigate and resolve personnel-related issues
  • Be knowledgeable of the complete resort
  • Solve guest complaints promptly

Requirements

• A passion for cleanliness
• Demonstrated leadership and motivational skills
• Proactive, self-managing approach
• Excellent problem-solving skills
• Strong communication skills
• Ability to work under stressful conditions
• Willingness to work irregular hours and travel

Working Conditions

• Work is performed in a hotel setting
• Frequent mobility, standing, walking, stair climbing, and/or sitting for extended periods
• Requires corrective vision and hearing to normal range
• Frequent twisting, bending, stooping, and reaching
• Regularly lift up to 25 lbs.
• Manual dexterity to operate office equipment (keyboard, calculator, copier, etc.)

Eligibility

• Must be legally authorized to work in the United States without restriction
• Must be 18 years of age or older

Benefits

• Medical, Dental, and Vision insurance
• Short-Term Disability coverage
• Supplemental Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Company-paid Life and Long-Term Disability Insurance
• 401(k) plan with company match
• Paid Time Off (PTO): 15 days during the first year of employment
• 7 paid holidays

Pay

The pay range for this position is $70,000–$72,000.