Assistant Housekeeping Manager

Essential Job Functions

• Communicate and cooperate with various departments including Front Office, In Room Dining and Engineering to assure Hotel Member Satisfaction
• Supervise Housekeeping and Valet team members development
• Ensure equipment and cleaning supplies are safe and secure
• Inspect public areas, accommodations, and back-of-house areas in a timely fashion
• Conduct Daily Pre-Shift departmental meetings and attend operations meetings as needed
• Plan, assign and monitor deep cleaning projects and various other assignments for all Room Attendants, Housepersons and Valet Attendants
• Monitor all V.I.P.'s, and special requests
• Respond to and follow up on Hotel & Team Member questions, concerns, or issues
• Provide assistance, directions, and information as requested
• Perform administrative duties such as payroll, inventory, purchasing and scheduling as needed
• Issue daily assignments to Team Members according to occupancy and preferences
• Properly train and re-train employees based on established standards
• Administer follow ups accordingly
• Strongly focused on FORBES Evening Service Standards
• Drive Productivity to ensure that credits are met
• Oversee rooms preparation for the following day

Skills, Education And/or Certifications

• Bachelor’s Degree or Equivalent
• Three to Five years in a similar role in luxury NYC hotels
• NYC Union experience required
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding
• Prior guest relations training
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision
• Ability to think quickly and act appropriately in emergency situations
• Perform well under pressure situations, time demands, and work overtime when needed
• Punctuality and regular and reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public
• General computer knowledge and ability to enter work orders, make notes, etc. or related systems
• Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)