Assistant Hotel Manager

Responsibilities

• Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
• Aids the Hotel Manager as directed.
• Aids the Dining Room Manager during all meal services.
• Prepares for the Hotel Manager's absence, performing duties of the Hotel General Manager when necessary.
• Ensures staterooms and public spaces are clean.
• Assists with stateroom inspections.
• Oversees bar operations and manages wine/liquor inventory.
• Displays leadership and maintains a professional presence.
• Available and visible during all meal services, both front and back of house, including secondary dining outlets.
• Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
• Aids ship officers in achieving weekly sales goals.
• Maintains cleanliness in passenger areas and ensures all housekeeping standards are followed.
• Maintains sanitation and cleanliness standards of crew rooms.
• Monitors shipboard business transactions, accounting, timecards, and home office reporting.
• Completes daily ship inspection/walk through with the Mate to generate a daily work list and follows up to ensure tasks are completed.
• Tracks all hotel maintenance items and ensures completion.
• Creates consistent and positive crew experiences to improve employee retention.
• Performs bartending duties as needed with other management personnel.

Qualifications

• Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Business degree may be considered with management and hospitality experience.
• Military experience may be considered with management and hospitality experience.
• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• Strong organizational skills and excellent verbal and written communication skills (English).
• Available to travel and work a flexible schedule including long days for extended periods of time.
• Proficiency in Microsoft Office.
• US Coast Guard regulated pre-employment drug screening.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform the essential functions of the job with or without accommodation.

Attributes for Success

• Ability to motivate, train, and assess individual and team performance.
• Superior time management.
• Ability to manage and solve problems.
• Sense of urgency in all passenger, crew, and home office requests.
• Positive attitude and receptive to continuous performance feedback.
• Consistent, accountable, confident, assertive, and committed.

Work Schedule

• 7 Days per week while onboard the ship.
• 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.

Compensation and Benefits

• Competitive daily rate.
• Health, dental, vision, and 401(k) with match.
• Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.

Equal Opportunity Employer

• American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants.
• This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.