Assistant Guest Services Manager - WorldMark Seaside

About the role

The Assistant Guest Services Manager supports the Guest Services Manager in managing the Guest Services Department efficiently and effectively. This role oversees the Guest Services Associates and may manage additional departments as needed. Key responsibilities include fostering positive relationships with owners, guests, and other site departments, handling guest issues, monitoring guest satisfaction scores, and assisting in talent development and management.

Responsibilities

• Foster and maintain positive relationships with owners, guests, and other site departments
• Handle guest issues to resolution
• Maintain and monitor guest satisfaction scores
• Engage and show genuine passion for developing others
• Partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues

Requirements

• Leadership Skills
• Cash Handling Experience
• Excellent communication skills
• Proficiency in Microsoft Excel, Word, Outlook
• 2 years of leadership experience, preferably in the hotel/hospitality industry

Qualifications

This role requires a bachelor's degree in hospitality management, business administration, or a related field, or equivalent experience. A minimum of 2 years of leadership experience, preferably in the hotel/hospitality industry, is preferred.

Skills

• Leadership Skills
• Cash Handling Experience
• Excellent communication skills
• Proficiency in Microsoft Excel, Word, Outlook

Benefits

Travel + Leisure Co. offers a comprehensive range of benefits, including:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays
• Wish day paid time to volunteer at an approved organization
• 401(k) with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

Hours vary based on department needs and business requirements.