Assistant Guest Services Manager

About the role

At Breckenridge Grand Vacations (BGV), Summit County's largest private employer, we're seeking an Assistant Guest Services Manager to help deliver our signature GRAND Vacations through exceptional leadership of our Front Desk, Bell/Valet, and Activities teams. More than just overseeing operations, you'll embody our Sharing Smiles philosophy by cultivating a positive team environment, resolving guest concerns with genuine care, and contributing to our award-winning culture recognized by the Denver Post and USA Today. This role offers the unique opportunity to blend professional leadership with mountain lifestyle, as you'll mentor staff, ensure seamless guest experiences, and participate in our sustainability and community initiatives that make BGV special. We empower all employees to think and act as leaders, and if you're passionate about hospitality, teamwork, and making a difference in our mountain community, we invite you to join our mission of creating memorable experiences for guests and a rewarding workplace for our team.

Key Responsibilities

• Aid the Guest Services Manager in overseeing daily operations of the Front Desk, Bell/Valet, Activities, and Peak 8 Market teams.
• Recruit, train, mentor, and evaluate staff to ensure high performance and professional growth.
• Create and manage staff schedules, ensuring proper coverage for all shifts.
• Handle timesheet approvals, time-off requests, and payroll compliance.
• Assist with check-ins, check-outs, and guest requests as needed.
• Manage inventory, supply orders, and vendor relationships to maintain adequate stock levels.
• Review and approve department invoices, ensuring accuracy and budget compliance.
• Absorb and enforce company hospitality standards, policies, and procedures.
• Maintain accurate records of staff performance, incidents, and training.
• Ensure compliance with safety protocols and handle worker’s compensation claims when necessary.
• Participate in emergency response and crisis management procedures.
• Work closely with Housekeeping, Engineering, and other departments to fulfill guest requests and resolve issues.
• Support resort-wide initiatives, sustainability programs, and employee engagement activities.
• Fill in for staff as needed (Front Desk, Bell/Valet, Activities).
• Run errands, including bank trips for change orders.
• Attend and lead meetings, training sessions, and team-building events.

Requirements

• Minimum 3 years in hospitality, resort operations, or guest services (hotels, resorts, or timeshare preferred).
• Minimum 1 years of supervisory experience, including coaching, scheduling, and performance management.
• Prioritizing guest concerns with professionalism and empathy.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and property management systems.
• Ability to work varied shifts, including weekends, holidays, and peak seasons.
• Capable of standing for extended periods, lifting to 25 lbs., and assisting with valet/bell duties as needed.

Preferred Qualifications

• Bachelor’s degree in Hospitality, Business, or related field.
• Background in timeshare, luxury hotels, or mountain resort operations.
• Experience with budgeting, invoicing, or expense tracking.
• Skills in creating training materials or leading team workshops.
• Familiarity with Summit County, Breckenridge, and seasonal guest needs.
• Spanish or other language skills a plus.