Assistant General Manager Towneplace Suites Colonial Heights

About the Role

The Hotel Assistant General Manager at Home2 Suites Dupont WA plays a pivotal role in ensuring the smooth and efficient operation of the hotel. This position is responsible for supporting the General Manager in overseeing all aspects of hotel management, including guest services, staff supervision, financial performance, and operational compliance. The Assistant General Manager will work closely with department heads to maintain high standards of hospitality, enhance guest satisfaction, and drive revenue growth. This role requires a proactive leader who can manage daily challenges while fostering a positive work environment and promoting the brand’s values. Ultimately, the Assistant General Manager contributes significantly to the overall success and reputation of the hotel within the competitive hospitality market in the United States.

This is an hourly position. Must be able to work weekends.

Responsibilities

• Assist the General Manager in daily hotel operations, ensuring all departments function efficiently and cohesively.
• Supervise and support department managers and staff, providing guidance, training, and performance evaluations.
• Monitor financial performance, including budgeting, forecasting, and controlling expenses to meet revenue goals.
• Ensure compliance with brand standards, health and safety regulations, and company policies.
• Handle guest relations by addressing concerns promptly and maintaining high levels of guest satisfaction.
• Coordinate with sales and marketing teams to implement strategies that increase occupancy and revenue.
• Oversee maintenance and housekeeping to ensure the property is clean, safe, and well-maintained.
• Prepare and present operational reports to the General Manager and corporate leadership as required.

Qualifications

Minimum Qualifications

• Minimum of 1 years of experience in hotel management or a similar supervisory role within the hospitality industry.
• Strong knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Excellent communication, leadership, and organizational skills.
• Ability to work weekends.

Preferred Qualifications

• Experience working with Hilton brand hotels.
• Demonstrated success in managing budgets and improving operational efficiencies.
• Advanced skills in revenue management and sales strategies.

Skills

The required skills are essential for managing the day-to-day operations of the hotel effectively, ensuring that all departments work in harmony to deliver exceptional guest experiences. Leadership and communication skills are used daily to motivate staff, resolve conflicts, and maintain a positive workplace culture. Proficiency with hotel management software enables the Assistant General Manager to track reservations, manage inventory, and analyze financial data accurately. Organizational skills help prioritize tasks, manage multiple projects simultaneously, and ensure compliance with operational standards. Preferred skills such as bilingual communication and advanced revenue management enhance the ability to connect with a broader guest base and optimize the hotel's financial performance.