General Manager Comfort Suites Colonial Heights

About the role

The General Manager is responsible for the overall success of the hotel, including revenue generation, cost control, maintaining brand standards, daily duties, scheduling, supervision and monitoring, leadership, and individual effectiveness.

Responsibilities

• Monitor profitability of hotel through verification and analysis of monthly P&L’s
• Work through team members to assist and initiate corrective actions
• Monitor Cost and Inventory matrixes
• Create the Annual Budget for the hotel
• Assist with Capital Improvement projects
• Actively Participate in Sales Initiatives, including weekly teleconferencing calls and revenue management calls
• Forecast Projections weekly
• Actively Participate in creating the Annual Marketing Plan
• Pass the Brand initiated Quality Assurance inspections and provide Corrective Actions for any deficiencies
• Maintain knowledge of product and service quality standards for the Brand and ensure adherence to Brand standards
• Ensure all safety standards are being maintained
• Monitor Customer Service scores through Brand Reports, Social Media and 3rd Party Sites and address deficiencies
• Ensure best practices are being used in the execution of hiring and training
• Assist or establish training and development programs for all associates
• Manage key managers and assume direct responsibility for human resources, including progressive discipline activities, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation
• Administer the annual performance review of immediate reports and oversee the annual reviews of all team members
• Ensure acquisition of competitive talent for the hotel and promote opportunities to attract and retain a high performing diverse workforce
• Execute and monitor goals and strategies assigned to the hotel
• Ensure all staffing levels are met and make arrangements to ensure such
• Create and maintain a positive, professional working environment in the hotel
• Maintain favorable relations with Corporate Office staff by responding to questions and requests
• Supply accurate and timely financial and operating data and complete all month end reports accurately and on time
• Carry out any reasonable request directed by the Owner, VP of Operations & Sales or Regional/Area Manager