Assistant General Manager - Times Square
About the role
You’ll work with the General Manager to create, execute and maintain the store business plan. You’re a critical leader in driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. You’ll lead others by teaching and coaching Assistant Managers, Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. You are expected to lead the team in the absence of your General Manager.
Responsibilities
- Build effective teams and drive a culture of high performance and engagement.
- Support the execution of performance goals and developmental plans for store team.
- Support strategies and processes using a customer-centric mindset to delivers results and drives store sales.
- Recruit, hire, onboard, develop and lead a team of managers and employees.
- Be accountable for team performance through teaching, coaching and providing feedback to build capabilities.
- Own assigned area of responsibility.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Ensure consistent execution of standard operating procedures.
- Represent the brand and understand the competition and retail landscape.
- Promote community involvement.
- Leverage an omni-channel to deliver a frictionless customer experience.
Requirements
- A current or former retail employee with 1-3 years of retail management experience.
- A high school graduate or equivalent.
- A good communicator with the ability to effectively interact with customers and your team to meet goals.
- Passionate about retail and thrive in a fast-paced environment.
- Driven by metrics to deliver results to meet business goals.
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
- Ability to travel as required.
Qualifications
- Be at least 16 years of age.
- Be legally authorized to work in the United States.
- Not require current or future employment visa sponsorship to work in the United States.
- Be willing to learn and use technology tools, including mobile devices, apps, and registers, used in day-to-day operations.
- Be available to work a flexible schedule based on business needs, including evenings, overnight shifts, weekends, and holidays, with or without reasonable accommodation.
- Be able to perform the essential functions of the role, including standing, walking, moving throughout the store, and lifting up to 30 pounds, with or without reasonable accommodation.
Skills
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Customer service orientation.
- Ability to manage multiple priorities and deadlines.
- Experience with retail operations and management.
Benefits
- Mercandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
- Employee stock purchase plan.
- Medical, dental, vision and life insurance.
Pay
Hourly Range: $32.10 - $43.40
Schedule
Flexible schedule based on business needs, including evenings, overnight shifts, weekends, and holidays, with or without reasonable accommodation.