Assistant General Manager - The Nobleman Hotel

About the role

The Assistant General Manager at The Nobleman Hotel is responsible for leading the hotel's operations, ensuring high standards of service, and fostering a welcoming environment for both guests and staff.

Responsibilities

• In conjunction with the General Manager, lead the team to provide professional, efficient, courteous, and genuine hospitality.
• Oversee the direction, coordination, leadership, and communication of the operating departments reporting to you.
• Ensure security, cleanliness, preventative maintenance, and safety are completed according to property-specific best practices and brand standards.
• Communicate necessary information to enhance guests' and team members' experiences.
• Execute the annual planning process, including the sales and marketing plan, operating budget, capital expenditures, and human capital plan under the guidance of the General Manager.
• Manage monthly forecasting and P&L (Profit and Loss) management.
• Ensure departments directly reporting to you are executing within their budgeted revenue and expense plans.
• Ensure compliance with all best practice operating policies and procedures in line with property-specific and brand standards.
• Step into any operational role as needed to maintain guest and team satisfaction.
• Maintain Brand Service Scores daily and take corrective actions to keep scores above the brand average.
• Empower your team to handle guest concerns appropriately and ensure business objectives are considered.
• Provide informal and formal feedback to all team members aligned with the performance development policy and procedure.
• Identify and develop team members for promotion and support these efforts personally.
• Execute a Manager on Duty program to ensure continuous leadership for guests and team members.
• Mandate attendance at all mandatory meetings and timely completion of required training.

Requirements

• 2 years of hotel management experience
• A high school diploma or equivalent, with a college degree preferred
• A record of progressive experience and development in the hospitality industry
• Strong written and verbal communication skills in English; proficiency in a second language is a plus
• Financial skills including P&L management, expense control, and forecasting
• A proven track record of delivering outstanding guest experiences and team development
• Comfortable using computer systems, particularly Word, Excel, and PowerPoint

Qualifications

• High school diploma, College degree preferred
• A record of progressive experience and development in the hospitality industry
• Strong written and verbal communication skills in English; a second language a plus
• Financial skills including P&L management, expense control, and forecasting
• A proven track record of delivering outstanding guest experiences and team development
• Comfortable using computer systems, particularly Word, Excel, and PowerPoint

Skills

• Leadership and management skills
• Communication and interpersonal skills
• Financial management and forecasting
• Team development and coaching
• Operational oversight and compliance

Benefits

• Competitive medical, dental, and vision benefits
• Bonus opportunity
• Daily pay sponsored by RAIN
• Wellness and commuter stipend
• Vacation PTO and paid sick days
• 7 paid holidays
• Free nights at our hotels
• Monthly fun and recognition

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.