Assistant General Manager Social/Golf Experience Manager - Leadership Talent Network

Responsibilities

• Drive revenue in Simulator Rentals, Food and Beverage Sales, and League sales.
• Participate in the recruitment, hiring, and training of all staff, managing the onboarding and continued education of new hires.
• Actively evaluate employee performance to ensure day-to-day business needs are met.
• Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food & beverage service, and social staff scheduling.
• Set and uphold above-and-beyond service standards for all staff.
• Maintain an understanding of the location’s P&L and assist in local marketing efforts.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Engage with customers to understand their needs and provide personalized recommendations.
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.
• Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.
• Handle administrative tasks related to sales transactions and customer service inquiries.
• Collaborate effectively with team members to align efforts and achieve business goals.
• Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year (Fall, Winter, and Summer seasons).
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
• Ensure that the location adheres to health and safety regulations and operates in compliance with all local laws, including alcohol service laws.

Qualifications

• 5+ years of hospitality management experience, with at least 1 recent year as Assistant General Manager or General Manager.
• Strong leadership ability with a willingness to lead by example.
• Exemplary communication, time management, and organizational skills.
• Upbeat energy, enthusiasm, and a positive attitude.
• Able to think on your feet and manage customer expectations.
• Able to work in a fast-paced environment and collaborate effectively with a team.
• Availability to be present in the space on evenings, weekends, and holidays.
• Able to stand, walk, and bend for long periods of time, and maneuver up and down stairs.
• Able to obtain proper licensing and certifications for the location.

Benefits

• Health, Dental, and Vision insurance
• Long and Short-Term Disability
• Accident and Critical Illness Insurance
• 401(k)
• Meals while working are included for free

Pay

$50K - 70K salary + bonus potential of up to $10k (location dependent)

Schedule

Exempt, Full time, Nights and Weekends