Assistant General Manager (Sbarro)

About the role

LV Petroleum is searching for an Assistant General Manager (AGM) for Sbarro’s located inside a fast-paced travel center. This role is ideal for a restaurant leader with a passion for providing excellent customer service.

Responsibilities

• Help recruit, train, and onboard new employees, ensuring they are properly trained in their roles and company policies.
• Supervise and motivate restaurant staff, providing guidance and support during shifts.
• Delegate tasks effectively to team members, ensuring work is completed in a timely and efficient manner.
• Conduct regular performance evaluations and provide feedback to employees to promote growth and improvement.
• Ensure a high level of customer satisfaction by monitoring the quality of food, service, and guest experiences.
• Handle customer complaints and concerns in a professional and timely manner, resolving issues to the customer’s satisfaction.
• Lead by example in delivering exceptional customer service, demonstrating professionalism and a friendly attitude.
• Assist in managing the restaurant’s budget, including monitoring expenses, labor costs, and food inventory to maximize profitability.
• Help track sales, expenses, and daily financial records.
• Assist with payroll processing and ensure labor costs are within budget.
• Ensure compliance with all local, state, and federal health and safety regulations, including food handling, sanitation, and workplace safety.
• Implement and enforce cleaning and food safety procedures for staff.
• Assist with local marketing efforts and promotions to increase awareness and drive sales.
• Help execute promotional campaigns and ensure they are well communicated to customers.
• Support initiatives that attract new customers and retain loyal ones.
• Regularly report to the General Manager regarding operational issues, staff performance, and financial status.
• Provide feedback on restaurant performance and recommend strategies for improvement.

Requirements

• High school diploma or equivalent (required); a degree in hospitality management, business, or related field is preferred.
• At least 2-3 years of experience in a supervisory or management role in the food service industry.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
• Exceptional customer service skills with the ability to handle difficult situations in a calm and professional manner.
• Experience managing budgets, controlling costs, and maximizing profitability.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to think on your feet and make quick, effective decisions.
• High attention to detail in managing operations, food quality, and staff performance.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay
• Growth Opportunities