Assistant General Manager-Reverse Logistics

About the role

The Assistant General Manager position is located in Olive Branch, MS. We are looking for an Assistant General Manager who has already led at scale, understands what top-tier execution looks like, and is motivated to push an already high-performing facility to the next level.

Responsibilities

• Lead the Operation
• Maintain high performance standards across all functions, ensuring consistency with first-shift execution
• Make sound, real-time decisions to keep the operation moving and resolve issues quickly and effectively
• Ensure strong shift handoff discipline, operational continuity, and follow-through on key priorities
• Think critically in a fast-paced environment where priorities, volume, and operational needs can shift quickly
• Build and Develop a Strong Leadership Team
• Coach and develop front-line leaders and high-potential talent to build a strong internal leadership pipeline
• Set clear direction, reinforce expectations, and align leaders around priorities and execution
• Drive a culture of accountability, urgency, ownership, and follow-through across the shift
• Partner with HR and site leadership on succession planning and leadership development
• Reinforce a People First environment grounded in respect, clarity, consistency, and performance expectations
• Deliver for the Customer
• Ensure the operation consistently meets service commitments and quality expectations
• Build a culture where every shift owns the customer outcome, not just the output
• Maintain execution standards during both steady-state operations and peak periods

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field, with 5-7 years of progressive leadership experience in distribution, logistics, or fulfillment operations
• In lieu of a degree, 7-9 years of progressively responsible leadership experience in distribution or logistics will be considered
• Demonstrated success leading people, process, and performance in a complex, high-volume operation
• Strong ability to communicate with clarity, set direction, and influence across multiple levels
• Prioritized follow-up, follow-through, and execution discipline
• Proven operational savvy, sound judgment, and the ability to make effective decisions in real time
• Prioritized proven ability to manage multiple priorities in a dynamic, fast-paced environment
• Experience leading effectively through seasonal peaks, volume surges, or other demand-driven operational shifts

Qualifications

• Experience in high-volume retail, big box, furniture, or omnichannel distribution environments
• Reverse Logistics, Lean, Six Sigma, or other continuous improvement experience
• Strong understanding of safety leadership and OSHA standards
• Experience developing leaders in a multi-shift operation
• Exposure to automation, advanced operational systems, or process-enhancing technology

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance